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Telstra Standard Professional Installtion

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Hello We are running a business from home and have two phone lines. We need to migrate to NBN (HFC technology) over the next few months. We are looking seriously at the following plan which seems to meet our requirements. https://www.telstra.com.au/content/dam/tcom/personal/help/pdf/cis-business/bundles/business-critical... It seems Professional Installation is mandatory. It costs $240. However, I cannot find any specific information about what is included in Standard Professional Installation. Can anyone please provide the information? Thanks and Regards, Dinesh
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra Standard Professional Installtion

For DOT services using IP telephony quite a lot.

Basically they connect it all up, configure the equipment correctly (mobile backup, IAD, etc)make sure everything works properly, make sure it works with your existing equipment, and run you through how to use the phone system.

You also get an additional 1 hour mentor session over the phone
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra Standard Professional Installtion

For DOT services using IP telephony quite a lot.

Basically they connect it all up, configure the equipment correctly (mobile backup, IAD, etc)make sure everything works properly, make sure it works with your existing equipment, and run you through how to use the phone system.

You also get an additional 1 hour mentor session over the phone
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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