Entertainment

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
Sarah333
Level 1: Cadet

Now we have no t.v and no help awesome. 

tamzynb
Level 2: Rookie

the email goes on to say We’ve hit a snag with your payment There’s been a problem processing your Binge subscription payment via Pay with Telstra. When this happens, it means that payment method is no longer available to you for this subscription. H ...

LanceK137
Level 1: Cadet

My Telstra TV updated itself on 15 Jan 2021 and since then the Home screen shows "Sorry, this feature could not be loaded"The TV guide is also very slow to load any information.I have checked for new updates and restarted the box many, many times.My ...

Thudson
Level 1: Cadet

I cancelled Kayo by mistake, is it possible to resubscribe?

Timpact
Level 2: Rookie

I received my Xbox Series X yesterday although the delivery did not include a 24 month all access redemption token. 
If I recall a redemption card should have been included in the delivery from Telstra. 

There is one month ultimate gamepass included fr ...

Tezza52
Level 2: Rookie

If you look through Crowd Support it shows that Telstra is terrible with communicating the changes to old boxes. Why is there not a help line that offers real assistance or an Email address that is manned by people who know the product.  

jayson610
Level 1: Cadet

Does Telstra support Apple Watch Family Setup? As this is now available in Australia as of the 8/12/20 I have 3 kids with Apple Watch’s and I’m wanting to setup this on there watch 

Bill_3192
Level 1: Cadet

Hi,I have been try to see if I can resubscribe to Kayo and get billed via my Telstra account again and no one can help me. If I use this link: https://www.telstra.com.au/tv-movies-music/kayo for new & returning Kayo customers on a Telstra consumer po ...

clockwatching
Level 1: Cadet

Received my All Access order yesterday with my series X. Unfortunately I am unlucky and my console is dead on arrival. I have tried using the chat /message function for Telstra and nobody seems to know what I’m talking about. I need a replacement con ...

xbox-annoyed
Level 1: Cadet

like others i am finding that after one week the xbox series x will not turn on at all - please advise how to get a replacement please

Khel
Level 2: Rookie

So I put my order in on launch day and was then bumped up into Wave 1, I've had multiple emails confirming it with the most recent being on the 6th of October but I have not heard anything since, and have not received any confirmation of it shipping. ...

RobertW1
Level 1: Cadet

Does anyone from Telstra know what is happening to those people who have the old IQ2 box and have now lost access to the on-demand shows and are needing an upgrade box.It seems some people have been offered a free new IQ and others have not ?What is ...

Sutski74
Level 1: Cadet

Hi  I have just received my Telstra package, which included the box and Foxtel subscription package. how do I connect up to Foxtel? I don’t have username or password? Thanks

TaraMacca
Level 1: Cadet

Hi have a tbox. Where is the PIN?

Sumiemmi
Level 1: Cadet

Second box is not connecting up. Just put Netflix on now does not work

Marea04
Level 1: Cadet

I have been trying to log into Telstra Box Office to hire a movie..it will not take my Log in details kerps saying Lig In Ertor..I even changed my password to no availThere is a maintenance message that comes up prior..saying it is carrying out maint ...

George_S79
Level 2: Rookie

Hi TeamI have activated Game Optimiser and its working great. I run two WiFi networks (Telstra gateway) and one with my Google Nest. Prior to activating Game Optimiser I had no issues as both networks would register the same download and upload speed ...

FlyingSquid
Level 1: Cadet

Hi, When we setup our X Box Series S, my young son, in his eagerness to play, claimed the Game Pass on his Xbox account. If I do a hard reset of the Xbox am I able to 'reclaim' the Game Pass on my account? The issue is my son also lives with his Mum ...

DS99
Level 2: Rookie

Help !!!!   Is there any way I can contact Telstra by phone and speak with a real person ?????  I have tried the app which has now dropped out twice and when I call 132200 it just redirects me to the app.  Surely there must be some number I can call ...

Arkhon
Level 2: Rookie

Hi, I placed an order on Tuesday for the All Access Xbox Series X, and when I got the confirmation email, it was showing an old address on the order I have not lived at for several years, which is not showing in Telstra 24x7. (I don't know how or why ...

SuperBrennan
Level 1: Cadet

Telstra TV remote is not working. So I can not stream using my Telstra TV!! 

GGS57
Level 1: Cadet

My brand new Telstra TV box is getting very hot. Is this common?? I have placed it on a cork placemat for now.

jazkaz1
Level 1: Cadet

I have an extra 2nd Foxtel 1Q4K in another room which I don't need anymore how do I cancel this?

Toni23
Level 1: Cadet

 I have been trying to suspend my Foxtel Service for almost a month with no path to success. The App navigates me to an online form which requires a Foxtel Service Number starting with an 1 which is supposed to be on my bill. It's not. Your Chat on t ...

Rodrigo85
Level 1: Cadet

Is telstra box office offline? Nothings loading, all other services work except box office. Can find the shows but once selected the loading icon just spins, nothing else.

Tilba16
Level 3: Gumshoe

I just received a Telstra TV3 to replace an existing Telstra TV. There is an issue loading the Netflix app. Doesn't ask for credentials like Prime and Stan did just goes to an error ui-800-3 (104007)Reinstalled old Telstra TV and all Ok. Contacted Ne ...

bejakish
Level 1: Cadet

How do I order a remote I am with Foxtel from Telstra

Rabbit7
Level 2: Rookie

I currently have a Platinum Foxtel service through Telstra subscription with a complimentary Netflix service. I have an IQ4 box with a 4 (?) week old audio remote.I watch SBS on Demand frequently, through the Foxtel connection. Increasingly, for ever ...

lmstearn
Level 6: Bloodhound

Hi there,Having acquired the Telstra TV, came across this link:https://tv.telstra.com.au/portal/devices.htmlwhich seemed to be a cool way of viewing info (account related- or otherwise) of the device in the Telstra account login. Activating the url h ...

Cdh
Level 1: Cadet

I received an On Demand Update offer which told me to go to :say.Telstra.com.au/customer/general/forms/box-upgrade-onlyto order my upgrade but when I do that it doesn’t show me anything but a complaints site.Can you help to request my update ASAP as ...

EDY81
Level 1: Cadet

I've just activated my binge tv subscription via telstra offers, how do I add the binge app to my telstra TV app? I am using the roku player and Sony smart tv..

MissCJ
Level 1: Cadet

Hi,Just received the xbox series x all access bundle from Telstra.  I'm at a loss how to activate the game pass subscription...is it the 'claim it' option that is displayed below the panel that states game pass included on this console.  This appears ...

K1960
Level 1: Cadet

When do we get delivery of product if we order now

Themata
Level 1: Cadet

I bought the movie Tenet last night but Telstra Box Office does not have subtitles for the movie. I want to request a refund but the only option is to call them - I tried that but the office is closed. Other than calling, is there any other way I can ...

NonChalance
Level 1: Cadet

Upgraded my modem to get this about a week ago. the option is not coming up in the Telstra app. what can I do?Serial No ARC202000XXXXFirmware Number 0.12.15rGateway Make Model Arcadyan LH1000O

woody1
Level 5: Eagle Eye

I have just changed my modem to technicolor smart modem gen 2. I am on nbn FTP . The only problem I have is my foxtel iq4 shows it gets to modem but not to foxtel. No cables have been changed and all other equipment is working fine. Foxtel works fine ...

george104
Level 1: Cadet

I placed my order on 26th Nov, but have yet received any update since.  I've tried to contact Customer Support onLine but was told there was an issue with my order and advised me to resubmit the order.  Are you able to help with my order. Telstra Ord ...

Mal105
Level 2: Rookie

Can I use two Telstra tv boxes in two different rooms on two different channels.  

Emanneercs
Level 1: Cadet

I have activated game optimiser through the Telstra App a few times over the last 2 days. The order tracker shows the orders as completed, however, in the router it says not active. Is there anything more I need to be doing to activate?

2Bois
Level 1: Cadet

I am absolutely bored of the Screen Savers that Telstra has on their Roku Powered Telstra TV boxes. I’m possibly asking a dead-end question, but after years of a boring Telstra Screen Saver. Is there any chance of livening this part of Telstra TV up? ...

win9
Level 2: Rookie

After entering the code to linktv, and entering my login and password, the "Manage my Telstra TV appears to cycle and nothing happens. Previously, I have had no problems doing this. I have performed all the steps outlined in the help section, tried r ...

Tritta
Level 3: Gumshoe

The new Game Optimiser product went live today at 12pm for BETA trial and after making sure that my services are eligible (NBN service, Gen 2 smart modem with serial starting with CP), I cannot see in the app or online how to activate. 

I have followe ...

James71
Level 1: Cadet

I am getting a Telstra tv box this week and was wondering can I keep my tv antenna in my iq4 and still use the Telstra tv box with all my apps such as Netflix Stan and prime tv? thanks james 

IngridD
Level 1: Cadet

Hi, I just received a new Telstra TV and cannot get past the Wireless setup stage. I can set up new wireless connection and it accepts my password etc and shows strong connection. However it keeps asking to “update connection” which then cycles throu ...

grahami2006
Level 3: Gumshoe

Can I still have Telstra TV even though my tv, which is not a smart tv, But has a Foxtel box connected to it?

petacoates
Level 1: Cadet

I downloaded the app, went into services, clicked on internet, and then extras, and it says "nothing to see here"? I followed the instructions found on the telstra website and there's no option to purchase game optimiser? Thanks for any answers!

Bruce1959
Level 1: Cadet

Hi guys, I recently upgraded to IQ4 and for some reason I cannot connect to the local TV stations (Brisbane channels 7, 9 & 10). I have checked cable connections, tried scanning multiple times and reset the box a couple of times to no avail. Any assi ...

NicCusack
Level 2: Rookie

I downloaded the UFC App and started looking at its content. I decided I wanted access to the full set of features and so clicked through the menu options that asked for credit card details. At the end I had a message telling me that it had a problem ...

tarbardiosa1
Level 2: Rookie

I was just wondering if Telstra is planning to send the Series X earlier then expected due to the possible delays introduced by covid? I'm lucky enough to be in wave 1 but due to covid I'm not expecting the console on launch day if its sent in usual ...

LanceK137
Level 1: Cadet

My Telstra TV updated itself on 15 Jan 2021 and since then the Home screen shows "Sorry, this feature could not be loaded"The TV guide is also very slow to load any information.I have checked for new updates and restarted the box many, many times.My ...

Bill_3192
Level 1: Cadet

Hi,I have been try to see if I can resubscribe to Kayo and get billed via my Telstra account again and no one can help me. If I use this link: https://www.telstra.com.au/tv-movies-music/kayo for new & returning Kayo customers on a Telstra consumer po ...

Sutski74
Level 1: Cadet

Hi  I have just received my Telstra package, which included the box and Foxtel subscription package. how do I connect up to Foxtel? I don’t have username or password? Thanks

Sumiemmi
Level 1: Cadet

Second box is not connecting up. Just put Netflix on now does not work

Marea04
Level 1: Cadet

I have been trying to log into Telstra Box Office to hire a movie..it will not take my Log in details kerps saying Lig In Ertor..I even changed my password to no availThere is a maintenance message that comes up prior..saying it is carrying out maint ...

FlyingSquid
Level 1: Cadet

Hi, When we setup our X Box Series S, my young son, in his eagerness to play, claimed the Game Pass on his Xbox account. If I do a hard reset of the Xbox am I able to 'reclaim' the Game Pass on my account? The issue is my son also lives with his Mum ...

Rodrigo85
Level 1: Cadet

Is telstra box office offline? Nothings loading, all other services work except box office. Can find the shows but once selected the loading icon just spins, nothing else.

tanyascott7
Level 2: Rookie

<span;>My grandson has an Xbox at his mums house and a different one at his dads. At his excitement at getting his latest XBox which I organised on Friday, he signed up and claimed the ultimate gamepass that was part of the deal with Telstra with his ...

ed12345
Level 1: Cadet

Trying to redeem my 3months free however once I add my one time code it says something went wrong on your end

Dianea11
Level 1: Cadet

I purchased an x box from Telstra in Dec for my son to open Xmas day. Today it has broken and won’t even turn on. Went to the store they won’t exchange it in store as over 1 month since purchase. Received the most appalling customer service and now h ...

helenK39
Level 1: Cadet

Hello everyone - we have KAYO and it keeps loosig connection and not coming up on our TV and we have to keep re registering - any ideas please - we need to watch the cricket!!

Shalom1982
Level 1: Cadet

As of the 7/1/21.I became a new NBN and mob,Xbox series X bundle customer. I have received my first bill_dated from 7/12/20. To 7/1/21.What on earth.No update on Xbox X dilivery times to TAS.I am well aware of the console shortage.Yet I was told as o ...

Mehfixmybox
Level 1: Cadet

Is box office down across the board at the moment is there something. Wrong with my account 

Roger99
Level 3: Gumshoe

I'm in Ocean Reef, W.A. 6027. Both of our Foxtel boxes show F106 (No signal being received) since before sunup. Everything else is ok - internet, phone, etc. I messaged Telstra a couple of hours ago, but no reply yet.Is anyone else around here having ...

Allie84
Level 1: Cadet

My Foxtel box keeps coming up with a message saying that “Due to HDCP support not being detected from your tv this program cannot be viewed”. It’s the iq2 box I am pretty sure. What is going on as can’t get through a recorded movie let alone a tv sho ...

subi41
Level 1: Cadet

Ordered a spare Telstra TV Enhanced Remote in Jan 2021. The Remote has been delivered,but no Order details have been received by promised email.How do I best get the missing Order details please ?

Someguyasking
Level 1: Cadet

I currently have an Xbox One and only yesterday ordered a Series X with All Access. Because of this, I cancelled my existing Gamepass Ultimate subscription so I wouldn't be charged twice. From what I hear, we can only activate the included All Access ...

Otis1
Level 1: Cadet

I am a Boost customer. I have a current FFA subscription. I recently changed from an iPhone 6 to an iPhone XR and I can’t live stream soccer games. I have deleted the My Football App off my iPhone 6 and installed it on my XR. I have rebooted the phon ...

JodieJ
Level 1: Cadet

Have tried everything to get captions to stay off. Tried off in settings and also on replay only. Start new show and they come back on. Internet glitches slightly they come back on. Have tried resetting system. Also done full factory reset. They are ...

Bill3727
Level 1: Cadet

Hi i have a Samsung smart TV that already had a Foxtel app I logged into Foxtel and all I get  are adds after selecting the show I wish to watch as soon as the show starts all i get is more adds.Could you helpMany thanks 

Cursedtomer
Level 1: Cadet

I have the same problem as Fruitloop99.It would seem that the Telstra TV 3 works for a limited time, and then turns off.I have turned off the power saving function in settings, but I am not confident this will work. 

Sparks2
Level 1: Cadet

Will Telstra extend Foxtel's offer of Multiscreen to Telstra customers?

I have installed the Foxtel Go app on my Chromebook laptop but all I get is a blank screen.  Is anyone able to assist me please?

MP1973
Level 1: Cadet

I ve recently switched to the NBN and cant seem to connect the telstra tv box .I had previously been using the remote on the telstra tv app but as this uses the wi fi to comunicate with the telstra tv box I am not able to put in the new password for ...

Chook561
Level 1: Cadet

Telstra TV remote buttons don't work

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit