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Jack_Daniels
Level 1: Cadet

Received Xbox console a month ago and wasn't prompted to claim a subscription to game pass upon signing in. There is no icon for "included with this Xbox" in either my game and apps > Full library or account settings. It's as if the console wasn't pr ...

BT7410
Level 1: Cadet

Trying to load Kayo on Telstra TV. The app loads but when I try to login to my account it does not register that I have already subscribed. It keeps prompting for me to get FullAccess even though I’ve already paid for it, and am able to connect succe ...

Fitzy63
Level 1: Cadet

When will Disney+ be available on Telstra Tv?

MANGO45
Level 3: Gumshoe

I would like to get my FOXTEL Platinum HD $99 price the same as I been getting for last 12 months it going up on August 17th

Wil1996
Level 1: Cadet

My new xbox series X I ordered through Telstra seems to shut itself down when opening games. I've tried every solution to fix it however I think it might need replacing. Do I ask Telstra for help or Microsft directly?Thanks Team

Gpjp
Level 1: Cadet

I am beside myself with how bad the support is. I’m reasonably normal and it savvy but this has been Appalling. 3 hours of trying to even politely speak to someone and hung up on by tech guy. Told to go to  Telstra tv but they are closed. Andy really ...

Taks
Level 1: Cadet

Does the Telstra TV 4700T have the capability of grouping favourite Channels ? Very annoying going through one by one to get to the one you want .

captainfez
Level 2: Rookie

Hi. I received my Xbox Series X a couple of months ago and redeemed the code on the machine (as it doesn't come with a physical one like the One S) at setup. This rolled my previous membership into a Game Pass Unlimited/Ultimate membership, and every ...

Level 22: Superhuman SteveW_52
Level 22: Superhuman

Warning to Foxtel iQ3/iQ4 users.. As noted here: https://www.foxtel.com.au/support/software-update.html there is a new firmware being released for iQ3 and iQ4 devices. This update landed on my Foxtel iQ4 boxes overnight and resulted in a black screen ...

Fitzy63
Level 1: Cadet

Hi now that Animelab has gone to Funimation will Telstra Tv have the app for it????

BeeBee21
Level 1: Cadet

I am attempting to redeem 3 month Binge offer, I can click redeem and the sms code is sent but the page does not load into binge to enter and sign up (a window appears and just has the loading circle) is there another way to enter the code and sign u ...

LP201
Level 1: Cadet

Why is my Platinum Plus Foxtel in a Telstra bundle $40 per month more than if I go direct to foxtel? I’ve called and you said you couldn’t help. Next step is I cancel.BTW foxtel said just cancel and they will treat me as a new customer to get this di ...

bpd2
Level 1: Cadet

Please, how do I turn on the sleep timer on my telstra tv remote?

Adams911
Level 1: Cadet

How do I relocated my home Foxtel? There is no tab for relocating Foxtel option in the Telsta App.. I need a technician to attend the new address to set up the Foxtel box. There is a dish on the roof already

Yodajtk
Level 1: Cadet

I would like to remove Foxtel from my account, is there a firm I need to fill in

WD78
Level 1: Cadet

Using Telstra Tv modem to watch a Series Item on ABC Iview. (Example) Watched Several Episodes and then switched off and tried to continue with the remaining episodes later. However there is no way to continue watching just the remaining episodes unl ...

Hoggy33
Level 1: Cadet

I had a previous netflix account when I signed up with foxtel with free netflix. How do I set up my new account. 

DB80
Level 2: Rookie

I have it in a caravan and sometime we don’t have 240v but I do have 12v batteries in the van.

bandk12
Level 1: Cadet

Telstra tv box office app won’t let me rent a movie it keeps saying unable to process the transaction due to an unforeseen error, can anyone give me a phone number I can call to talk to someone to fix this it has been happening for a week now and I c ...

snoopy50
Level 1: Cadet

Has anyone had a problem connecting an LG BP350 blueray player to their modem to get Netflix? My modem is not on the list and it won't connect manually. I have to use AndroidAP on my phone to bounce it across to Netflix.

Billy64
Level 1: Cadet

I want to cancel my subscription 

Level 22: Superhuman SteveW_52
Level 22: Superhuman

Warning to Foxtel iQ3/iQ4 users.. As noted here: https://www.foxtel.com.au/support/software-update.html there is a new firmware being released for iQ3 and iQ4 devices. This update landed on my Foxtel iQ4 boxes overnight and resulted in a black screen ...

DB80
Level 2: Rookie

I have it in a caravan and sometime we don’t have 240v but I do have 12v batteries in the van.

Billy64
Level 1: Cadet

I want to cancel my subscription 

Falkirk70
Level 2: Rookie

Britbox app not showing on Telstra TV Britbox was working but now I cannot find it on the apps to download. I’ve tried the other solution (search for a show on Britbox etc) but it did not work for me.Does anyone else have a solution?

Kiwigirlguide
Level 1: Cadet

Cancel my out of contract Foxtel account immediately please 

HB15
Level 1: Cadet

Hi,  I am wanting to download the Britbox app on my Telstra TV, however the app is not showing in the app list (shows 45 available).  I have checked for updates and they are up to date. Is there any way to search for the app on the Telstra TV so I ca ...

Charlies12
Level 1: Cadet

Hi Guys, Have been trying for 2 days to activate Game Optimiser both through Telstra app and most recently via a direct order from a Telstra BOH consultant. Order has cleared in my order history but not showing up in my modem. I have Telstra smart mo ...

Denpea
Level 1: Cadet

So will it cost to upgrade?If so I’ll get them disconnected.

Murphanator
Level 1: Cadet

My Telstra tv app is no longer connecting to the Telstra box.  My iPad does and all three devices are on the same wifi network.  

Fern6
Level 2: Rookie

I have moved into a new apartment & updated address details but I have a set top box with no signal. My previous place had a Foxtel hub in the basement where it was literally a case of flicking the switch to get the signal working. I have tried numer ...

hawty
Level 4: Private Eye

In the last few days using Telstra TV2 and some videos on YouTube, Nine Now, SBS on Demand (?others not yet tried) get stretching/zooming of images (inc. people) on the screen so cannot see part of the picture. It does not happen with all scenes on t ...

Ronkandy
Level 1: Cadet

Our Foxtel remote is not working. We have replaced batteries to no avail and cannot seem to be able to speak to A PERSON. Apparently all people are now machines.   NOT HAPPY 

sturty
Level 1: Cadet

Hi Telstra Team I have enabled the Game Optimizer subscription on my account however my modem does not appear to be updated to show this service. I have tried disabling/re-enabling the service within My Telstra, and have restarted the modem to no ava ...

graygran
Level 3: Gumshoe

In regard to a new Telstra TV3, is anyone able to say if it can be connected to both the TV and a DVD?  We have a Telstra TV2 connected to both with no problems over a number of years.  Now we decided on having two Telstra TV boxes (so we can watch o ...

Jooby5
Level 1: Cadet

My Foxtel boxes are not showing the correct time in SA. Still 1 hour ahead despite me turning off the boxes and resetting the Internet.

indespair
Level 1: Cadet

We are renovating and need to relocate the satellite dish

Fred5248
Level 1: Cadet

Why doesn't my IQ4 adjust for the end of summertime? How the hell do you do it manually?

Hori1
Level 1: Cadet

With the $5 Kayo subscription how many screens can it be used on?

JSR78
Level 3: Gumshoe

The time on my IQ4 has not changed for the end of daylight savings. How do I fix this?

MissCJ
Level 1: Cadet

Hi,Just received the xbox series x all access bundle from Telstra.  I'm at a loss how to activate the game pass subscription...is it the 'claim it' option that is displayed below the panel that states game pass included on this console.  This appears ...

Remi2
Level 1: Cadet

I can’t get Foxtel On Demand anymore and it was always a part of my package.

7PD
Level 1: Cadet

I have a Telstra account with Foxtel as my only service. Why can't I sign up to the Kayo offer ?

Mjlowe
Level 1: Cadet

I have an extra package put onto my account which I didn’t order and I am being charged for it.I need to cancel and be reimbursed.

Frankly1
Level 2: Rookie

Hi just ordered a series X. 
Today I received an email saying my order in a queue and when there is stock I will be allocated? It said nothing on ordering or Telstra, it actually said it’d be about 5 days ? They advised they’d update weekly, which I f ...

Lizhalley10
Level 1: Cadet

Just wondering if you can help me fix this warning

Feredi
Level 1: Cadet

Hi all,I have received the Xbox series x all access bundle from Telstra. I have difficulties in activating the game pass subscription...as I saw no 'claim it' option during the initial setup. I have checked Setting>account but no "Include in this box ...

eightace
Level 1: Cadet

I changed TV sets and now the vol/mute buttons on the remote don't work (all other remote functions do work). I tried the enhanced remote set-up and it said it was IN USE and I run the sound test etc. and it said all good, but nope. I contacted Telst ...

MissMorgs
Level 1: Cadet

How do I remove channels from Telstra TV live TV feature? I have 6 of the same ABC channels, and many radio channels. I'd like to just have one of each channel. 

Twistah
Level 1: Cadet

I honestly can't believe the customer service I've been receiving. I haven't been able to redeem my gamepass subscription since i got the console in November 2020, every time I get in contact with telstra they say that they are working on resolving i ...

Geepster500
Level 1: Cadet

Hi.I have a Telstra TV box which used to work fine.Last week it performed an update.Now, following this update, the white light on the box does not go out.Why is this?

Kiwiflatwhite
Level 2: Rookie

Ive been through quite an experience after receiving what many have with the IQ2 email from Telstra advising you have to move to IQ4 satellite. Well after an endless amount of back and forth the IQ4 and Sat is finally installed but with one problem t ...

Jeathers
Level 1: Cadet

The History Hit App have advised they are now available on Roku but it doesn’t appear on the device as an available App. Has anyone who subscribes to History Hit been successful?

angeljack
Level 1: Cadet

I rang telstra today and changed from old entertainment and drama pack to movies, foxtel plus and Netflix. When should I see the change in foxtel?

melissam78
Level 1: Cadet

i just got an email for free 3 months of binge, i joined up again cause of the HBO max stuff. well went to redeem it and it said i already redeemed one in the past. how is this fair, why send me an email i can get one and get me excited just for me n ...

Gh24
Level 1: Cadet
Dieselrose
Level 2: Rookie

Hi! So I turned on my Series X for the first time in a week only to find out the console is non-responsive. The Xbox symbol lights up, it makes the power up noise, but it does nothing else. The wireless control doesn’t connect, my 4K tv says no conso ...

Traco1
Level 2: Rookie

I have Foxtel from Telstra using cable with an IQ2 box. Just bought a smart TV which includes the Foxtel app, so I signed up to Foxtel Now from Telstra's free 1 month offer so I can start streaming content from the internet and eventually ditch the c ...

JSR78
Level 3: Gumshoe

I currently have IQ2 and have been told I cannot upgrade to IQ3 anymore and need to upgrade to IQ4 and have satellite installed. I have read IQ4 on satellite is not as stable as IQ2 on HFC. Can anyone explain why this is so and what are your experien ...

Colin48
Level 1: Cadet

I no longer use the Foxtel magazine but can't work out how to cancel it.

Wambisurf
Level 1: Cadet

Switch Netflix payment to Telstra billI used to have this however has dropped off!!I have signed up to Netflix with a credit card for payment. Is there a way of transferring this to “pay via my telstra bill” without cancelling and starting a new Netf ...

JohnnyGGG
Level 1: Cadet

I have a tv2 and a tv3, both had a resent update to version 9.3.0 build 8019 and neither will now enter a sleep state after 4 hours of non use even though the power saving setting is set. Does anyone else have this issue?

corniglia
Level 2: Rookie

I have foxtel from Telstra which according to their site now includes movies and sport in HD. I have, for years been paying $10 a month for HD as I was initially told if I didn't the free to air channels would not be in HD. Is this still the case doe ...

Chrissy0350
Level 2: Rookie

Hi I have Foxtel on Telstra but my on demand used to work but now it’s saying either need internet connection or listings not available 

Eb93
Level 1: Cadet

Does my new Foxtel upgrade need NBN to be connected as not connected yet and have no installation date as yet

Yadams
Level 1: Cadet

I've got a cellular Ipad and am trying to sign up to binge but even though my only contact options are email, it won't send a six digit code. I know my SIM card has a number but it's Data only and does not receive text. Anyway around this? 

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