Entertainment

I just received a Telstra TV3 to replace an existing Telstra TV. There is an issue loading the Netflix app. Doesn't ask for credentials like Prime and Stan did just goes to an error ui-800-3 (104007)Reinstalled old Telstra TV and all Ok. Contacted Ne ...

How do I order a remote I am with Foxtel from Telstra

I currently have a Platinum Foxtel service through Telstra subscription with a complimentary Netflix service. I have an IQ4 box with a 4 (?) week old audio remote.I watch SBS on Demand frequently, through the Foxtel connection. Increasingly, for ever ...

Hi there,Having acquired the Telstra TV, came across this link:https://tv.telstra.com.au/portal/devices.htmlwhich seemed to be a cool way of viewing info (account related- or otherwise) of the device in the Telstra account login. Activating the url h ...

I received an On Demand Update offer which told me to go to :say.Telstra.com.au/customer/general/forms/box-upgrade-onlyto order my upgrade but when I do that it doesn’t show me anything but a complaints site.Can you help to request my update ASAP as ...

I've just activated my binge tv subscription via telstra offers, how do I add the binge app to my telstra TV app? I am using the roku player and Sony smart tv..

Hi,Just received the xbox series x all access bundle from Telstra.  I'm at a loss how to activate the game pass subscription...is it the 'claim it' option that is displayed below the panel that states game pass included on this console.  This appears ...

When do we get delivery of product if we order now

I bought the movie Tenet last night but Telstra Box Office does not have subtitles for the movie. I want to request a refund but the only option is to call them - I tried that but the office is closed. Other than calling, is there any other way I can ...

Upgraded my modem to get this about a week ago. the option is not coming up in the Telstra app. what can I do?Serial No ARC202000XXXXFirmware Number 0.12.15rGateway Make Model Arcadyan LH1000O

I have just changed my modem to technicolor smart modem gen 2. I am on nbn FTP . The only problem I have is my foxtel iq4 shows it gets to modem but not to foxtel. No cables have been changed and all other equipment is working fine. Foxtel works fine ...

I placed my order on 26th Nov, but have yet received any update since.  I've tried to contact Customer Support onLine but was told there was an issue with my order and advised me to resubmit the order.  Are you able to help with my order. Telstra Ord ...

Can I use two Telstra tv boxes in two different rooms on two different channels.  

I have activated game optimiser through the Telstra App a few times over the last 2 days. The order tracker shows the orders as completed, however, in the router it says not active. Is there anything more I need to be doing to activate?

I am absolutely bored of the Screen Savers that Telstra has on their Roku Powered Telstra TV boxes. I’m possibly asking a dead-end question, but after years of a boring Telstra Screen Saver. Is there any chance of livening this part of Telstra TV up? ...

After entering the code to linktv, and entering my login and password, the "Manage my Telstra TV appears to cycle and nothing happens. Previously, I have had no problems doing this. I have performed all the steps outlined in the help section, tried r ...

The new Game Optimiser product went live today at 12pm for BETA trial and after making sure that my services are eligible (NBN service, Gen 2 smart modem with serial starting with CP), I cannot see in the app or online how to activate. 

I have followe ...

I am getting a Telstra tv box this week and was wondering can I keep my tv antenna in my iq4 and still use the Telstra tv box with all my apps such as Netflix Stan and prime tv? thanks james 

Hi, I just received a new Telstra TV and cannot get past the Wireless setup stage. I can set up new wireless connection and it accepts my password etc and shows strong connection. However it keeps asking to “update connection” which then cycles throu ...

Can I still have Telstra TV even though my tv, which is not a smart tv, But has a Foxtel box connected to it?

I downloaded the app, went into services, clicked on internet, and then extras, and it says "nothing to see here"? I followed the instructions found on the telstra website and there's no option to purchase game optimiser? Thanks for any answers!

Hi guys, I recently upgraded to IQ4 and for some reason I cannot connect to the local TV stations (Brisbane channels 7, 9 & 10). I have checked cable connections, tried scanning multiple times and reset the box a couple of times to no avail. Any assi ...

I downloaded the UFC App and started looking at its content. I decided I wanted access to the full set of features and so clicked through the menu options that asked for credit card details. At the end I had a message telling me that it had a problem ...

I was just wondering if Telstra is planning to send the Series X earlier then expected due to the possible delays introduced by covid? I'm lucky enough to be in wave 1 but due to covid I'm not expecting the console on launch day if its sent in usual ...