I have contacted Telstra about five times about problems with a Foxtel IQ3 but seem to be getting nowhere you listen to a computerised voice then they reboot the device even after you finally get to speak to a person all they do is reboot the device ...
Plenty of posts over the last year show this is a common problem, but all the help comments just sat do a factory reset. Nobody posted a solution. When will the issue be acknowledged and a bugfix get released? https://crowdsupport.telstra.com.au/t5/ ...
I have been on foxtel platinum package forever at $136 a month with iQ02 i see that iq04 is available at $99 @ month how can i receive this package and a iq 4 set box thanks
hi I ordered an Xbox mid July and i haven't received any updates and I'm just wondering how long it took everyone else and if they got an estimated order time
Someone is buying and renting movies on my telstra box office account. I am getting charged but they do not appear on my library or transaction list. I rang about this when it started and after 40 minutes on hold the gentleman said, no it is not show ...
Hi Team, my Foxtel is not receiving these Channels on either box ( they are old ). The TV Antenna is all good but these channels (which dropped out around two weeks ago and then suddenly came back) are no longer accessible through either box. My tel ...
Can anyone please suggest a troubleshoot for a box that is frozen on the standby mode. The light is on, however it is not responding. I tried turning power off, internet off and when the box comes to it does not reboot. Just goes back to the green li ...
I have a Foxtel Platinum multiroom Account and am trying to cast Foxtel Go from my Android Note 3 or from a Windows Desktop to a Telstra TV unit connected to a TV. All units are connected to the home network ( except the TVs). I am using Google hom ...
My telstra tv was stolen 2 years ago. I contacted telstra back then. Was told it was removed from the account etc etc. On the 16/8/21 the device started purchasing movies on my telstra bill. So far we are up to $150 worth of movies and dealt with liv ...
Has anyone l else just been lumped with 6 months of Foxtel billing on your account? And then get an email saying your account is overdue and to contact credit management?
Hi Given this announcement and that delivery of this product is happening as of today from Foxtel to its customers - when would we be eligible to migrate to the IQ5 from IQ2 / IQ3 ?
My foxtel series link will work for the 1st program. When it searches for the next episode it can locate the time, however the system gets stuck on ...searching and does not select the next program. I would appreciate any ideas to fix the issue
I have Foxtel through Telstra. I CAN watch foxtel on my smart TV. I CAN watch Foxtel GO on my tablet and desktop PC. I recently got a Telstra TV box. I CANNOT login to Foxtel Now. Is it a separate service? Do I need another account? Do i need to pay ...
I’ve just paid for a movie through my telstra TV box office app, it shows up in the app under purchases but when I try to play the movie on my tv, it’s asking me to pay for it again and doesn’t show up in purchases, can anyone help? thanks heaps
What causes the slow response in an IQ3 using the original remote and the Bluetooth remote I have rang Foxtel three times and the problem continues this is ridiculous,
Hi, I placed an order for an Xbox Series X at the start of July. The email I was sent after the order went through said the delivery date would be the 9th of July, which I thought a bit far-fetched, as I was told by the sales person the ETA was more ...
Someone is buying and renting movies on my telstra box office account. I am getting charged but they do not appear on my library or transaction list. I rang about this when it started and after 40 minutes on hold the gentleman said, no it is not show ...
Hi Team, my Foxtel is not receiving these Channels on either box ( they are old ). The TV Antenna is all good but these channels (which dropped out around two weeks ago and then suddenly came back) are no longer accessible through either box. My tel ...
Hi Given this announcement and that delivery of this product is happening as of today from Foxtel to its customers - when would we be eligible to migrate to the IQ5 from IQ2 / IQ3 ?
I have Foxtel through Telstra. I CAN watch foxtel on my smart TV. I CAN watch Foxtel GO on my tablet and desktop PC. I recently got a Telstra TV box. I CANNOT login to Foxtel Now. Is it a separate service? Do I need another account? Do i need to pay ...
Telstra TV keeps dropping out and returning to home page, am wired from modem to telstra TV. modem appears to be working ok. model 4700TL-Telstra TV, modem DJA0230
I've seen a lot of comments about Telstra TV customers being disappointed by the fact that we are unable to access Disney Plus. But has Telstra officially commented on whether they will doing anything to get Disney Plus on our Telstra TV??
Any progress on needing to disable Qos to get zoom to work (given Sydney lockdown this must be getting a little notice)I have read the other threads and this seems be the only solution.I just got Game optimised running on Sunday so trying to work thr ...
I have not used the telstra tv app on my Samsung galaxy note for 5-6 weeks. And i cannot connect to either of my Telstra TV's usual check devices are on. This has been done and I can ping them from my phone on the same wifi network. I even re install ...
Issues with Binge needing to be relinked on Telstra TV. The Telstra TV box keeps asking for me to validate the device using my smartphone before I can access the Binge subscription (that is paid via my Telstra account!). Very annoying, does anyone ha ...
I have selected to "activate" game optimiser and it doesn't seem to do anything. It popped up a message about adding it but nothing seemed to happen. When I go back in to Activate it again it says: game optimiser messageI have checked my pending orde ...
Hi there, I'm wondering if someone can assist. I'm trying to activate Game Optimiser on my Telstra Gen 2 modem. I get a message that it's activated via the Telstra services site. But, it won't show as active on the modem, even after several hours, an ...
I have request the Game Optimiser 3 hours ago and the order is still 'pending'. Website says if it s not active in 30 mins reboot (this would suggest that it should definitely be done ion 30 mins.. so 3 hours later Telstra chat are saying it will be ...
Warning to Foxtel iQ3/iQ4 users.. As noted here: https://www.foxtel.com.au/support/software-update.html there is a new firmware being released for iQ3 and iQ4 devices. This update landed on my Foxtel iQ4 boxes overnight and resulted in a black screen ...
Hi Guys, Have been trying for 2 days to activate Game Optimiser both through Telstra app and most recently via a direct order from a Telstra BOH consultant. Order has cleared in my order history but not showing up in my modem. I have Telstra smart mo ...
Britbox app not showing on Telstra TV Britbox was working but now I cannot find it on the apps to download. I’ve tried the other solution (search for a show on Britbox etc) but it did not work for me.Does anyone else have a solution?
Problem - IQ3 through HFC unable to show any channels (no programme information...). IQ3 slow to respond to remote, clicking heard at IQ3. Phone support for several hours yesterday supposedly did a forced software download but did not resolve problem ...
I have been trying to redeem an offer for 1 month free Foxtel Now subscription trial but when i press redeem it just says something went wrong on our(Telstras) end. I have been trying for days as I saw it ends June30th 2021 and am concerned I will no ...
Hi all,I have received the Xbox series x all access bundle from Telstra. I have difficulties in activating the game pass subscription...as I saw no 'claim it' option during the initial setup. I have checked Setting>account but no "Include in this box ...
I changed TV sets and now the vol/mute buttons on the remote don't work (all other remote functions do work). I tried the enhanced remote set-up and it said it was IN USE and I run the sound test etc. and it said all good, but nope. I contacted Telst ...
How do I remove channels from Telstra TV live TV feature? I have 6 of the same ABC channels, and many radio channels. I'd like to just have one of each channel.
I honestly can't believe the customer service I've been receiving. I haven't been able to redeem my gamepass subscription since i got the console in November 2020, every time I get in contact with telstra they say that they are working on resolving i ...
Hi.I have a Telstra TV box which used to work fine.Last week it performed an update.Now, following this update, the white light on the box does not go out.Why is this?
Ive been through quite an experience after receiving what many have with the IQ2 email from Telstra advising you have to move to IQ4 satellite. Well after an endless amount of back and forth the IQ4 and Sat is finally installed but with one problem t ...
The History Hit App have advised they are now available on Roku but it doesn’t appear on the device as an available App. Has anyone who subscribes to History Hit been successful?
i just got an email for free 3 months of binge, i joined up again cause of the HBO max stuff. well went to redeem it and it said i already redeemed one in the past. how is this fair, why send me an email i can get one and get me excited just for me n ...
Hi! So I turned on my Series X for the first time in a week only to find out the console is non-responsive. The Xbox symbol lights up, it makes the power up noise, but it does nothing else. The wireless control doesn’t connect, my 4K tv says no conso ...
I have Foxtel from Telstra using cable with an IQ2 box. Just bought a smart TV which includes the Foxtel app, so I signed up to Foxtel Now from Telstra's free 1 month offer so I can start streaming content from the internet and eventually ditch the c ...
I currently have IQ2 and have been told I cannot upgrade to IQ3 anymore and need to upgrade to IQ4 and have satellite installed. I have read IQ4 on satellite is not as stable as IQ2 on HFC. Can anyone explain why this is so and what are your experien ...
Switch Netflix payment to Telstra billI used to have this however has dropped off!!I have signed up to Netflix with a credit card for payment. Is there a way of transferring this to “pay via my telstra bill” without cancelling and starting a new Netf ...
I have a tv2 and a tv3, both had a resent update to version 9.3.0 build 8019 and neither will now enter a sleep state after 4 hours of non use even though the power saving setting is set. Does anyone else have this issue?
