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Chookgirl
Level 1: Cadet

National geographic channel will not load. I have the entertainment package with sport. I can get some channels but I want to watch this one

1234510
Level 1: Cadet

I have contacted Telstra about five times about problems with a Foxtel IQ3 but seem to be getting nowhere you listen to a computerised voice then they reboot the device even after you finally get to speak to a person all they do is reboot the device ...

Michael-1234567
Level 3: Gumshoe

 Plenty of posts over the last year show this is a common problem, but all the help comments just sat do a factory reset. Nobody posted a solution. When will the issue be acknowledged and a bugfix get released? https://crowdsupport.telstra.com.au/t5/ ...

Bobo56
Level 1: Cadet

I have been on foxtel platinum package forever at $136 a month with iQ02 i see that iq04 is available at $99 @ month how can i receive this package and a iq 4 set box  thanks 

David07
Level 1: Cadet

Would be good if more than one tuner is made available for recording more than one FTA channel at the same time

pooo0
Level 1: Cadet

hi I ordered an Xbox mid July and i haven't received any updates and I'm just wondering how long it took everyone else and if they got an estimated order time

Dans-bill
Level 1: Cadet

Someone is buying and renting movies on my telstra box office account. I am getting charged but they do not appear on my library or transaction list. I rang about this when it started and after 40 minutes on hold the gentleman said, no it is not show ...

Ernie22
Level 1: Cadet

Hi Team, my Foxtel is not receiving these Channels on either box ( they are old ). The TV Antenna is all good but these channels (which dropped out around two weeks ago and then suddenly came back)  are no longer accessible through either box. My tel ...

CathM1
Level 1: Cadet

Can anyone please suggest a troubleshoot for a box that is frozen on the standby mode. The light is on, however it is not responding. I tried turning power off, internet off and when the box comes to it does not reboot. Just goes back to the green li ...

pf56
Level 2: Rookie

I have a Foxtel Platinum multiroom Account and am trying to cast Foxtel Go from my Android Note 3 or from a Windows Desktop to a Telstra TV unit connected to a TV.  All units are connected to the home network ( except the TVs).  I am using Google hom ...

Josh231
Level 1: Cadet

My telstra tv was stolen 2 years ago. I contacted telstra back then. Was told it was removed from the account etc etc. On the 16/8/21 the device started purchasing movies on my telstra bill. So far we are up to $150 worth of movies and dealt with liv ...

Dsstbr
Level 1: Cadet

Has anyone l else just been lumped with 6 months of Foxtel billing on your account? And then get an email saying your account is overdue  and to contact credit management?

StrayCox
Level 1: Cadet

Hi Given this announcement and that delivery of this product is happening as of today from Foxtel to its customers - when would we be eligible to migrate to the IQ5 from IQ2 / IQ3 ?

AWM1
Level 1: Cadet

My foxtel series link will work for the 1st program. When it searches for the next episode it can locate the time, however the system gets stuck on ...searching and does not select the next program. I would appreciate any ideas to fix the issue

Steve125
Level 1: Cadet

I have Foxtel through Telstra. I CAN watch foxtel on my smart TV. I CAN watch Foxtel GO on my tablet and desktop PC. I recently got a Telstra TV box. I CANNOT login to Foxtel Now. Is it a separate service? Do I need another account? Do i need to pay ...

GSP
Level 1: Cadet

Remote control not working properly. Number 0 does not work

Dizzyliz77
Level 1: Cadet

I’ve just paid for a movie through my telstra TV box office app, it shows up in the app under purchases but when I try to play the movie on my tv, it’s asking me to pay for it again and doesn’t show up in purchases, can anyone help? 
thanks heaps 

1234510
Level 1: Cadet

What causes the slow response in an IQ3 using the original remote and the Bluetooth remote I have rang Foxtel three times and the problem continues this is ridiculous,

canteloupe
Level 2: Rookie

Hi, I placed an order for an Xbox Series X at the start of July. The email I was sent after the order went through said the delivery date would be the 9th of July, which I thought a bit far-fetched, as I was told by the sales person the ETA was more ...

jmck2
Level 1: Cadet

Just connected Telstra TV with no problem but you tube videos do not show in full screen on the TV - can this be fixed

Chookgirl
Level 1: Cadet

National geographic channel will not load. I have the entertainment package with sport. I can get some channels but I want to watch this one

Dans-bill
Level 1: Cadet

Someone is buying and renting movies on my telstra box office account. I am getting charged but they do not appear on my library or transaction list. I rang about this when it started and after 40 minutes on hold the gentleman said, no it is not show ...

Ernie22
Level 1: Cadet

Hi Team, my Foxtel is not receiving these Channels on either box ( they are old ). The TV Antenna is all good but these channels (which dropped out around two weeks ago and then suddenly came back)  are no longer accessible through either box. My tel ...

StrayCox
Level 1: Cadet

Hi Given this announcement and that delivery of this product is happening as of today from Foxtel to its customers - when would we be eligible to migrate to the IQ5 from IQ2 / IQ3 ?

Steve125
Level 1: Cadet

I have Foxtel through Telstra. I CAN watch foxtel on my smart TV. I CAN watch Foxtel GO on my tablet and desktop PC. I recently got a Telstra TV box. I CANNOT login to Foxtel Now. Is it a separate service? Do I need another account? Do i need to pay ...

yrrag
Level 2: Rookie

Telstra TV keeps dropping out and returning to home page, am wired from modem to telstra TV. modem appears to be working ok. model 4700TL-Telstra TV, modem DJA0230

Suzyq123
Level 2: Rookie

I have 1 free movie rental offer from Telstra TV box office but when I click redeem offer it's asking me for a code, but I can't see any code anywhere

Mazza1503
Level 1: Cadet

Where can I buy a new Remote for my foxtel 

Trentmelb
Level 6: Bloodhound

I've seen a lot of comments about Telstra TV customers being disappointed by the fact that we are unable to access Disney Plus.  But has Telstra officially commented on whether they will doing anything to get Disney Plus on our Telstra TV??

ARobKermit
Level 3: Gumshoe

Any progress on needing to disable Qos to get zoom to work (given Sydney lockdown this must be getting a little notice)I have read the other threads and this seems be the only solution.I just got Game optimised running on Sunday so trying to work thr ...

daveash
Level 2: Rookie

I have been a foxtel customer for 22 years and some parts of the dish need replacing.

equine
Level 1: Cadet

telstra tv device ROK 4200x will can not connect to modem and oppo phone will not connect both units say they can't find Telstra395C73 signal

Dazzb123
Level 3: Gumshoe

I have not used the telstra tv app on my Samsung galaxy note for 5-6 weeks. And i cannot connect to either of my Telstra TV's usual check devices are on. This has been done and I can ping them from my phone on the same wifi network. I even re install ...

Trentmelb
Level 6: Bloodhound

Issues with Binge needing to be relinked on Telstra TV. The Telstra TV box keeps asking for me to validate the device using my smartphone before I can access the Binge subscription (that is paid via my Telstra account!). Very annoying, does anyone ha ...

Xagyg
Level 4: Private Eye

I have selected to "activate" game optimiser and it doesn't seem to do anything. It popped up a message about adding it but nothing seemed to happen. When I go back in to Activate it again it says: game optimiser messageI have checked my pending orde ...

DFB2126
Level 1: Cadet

Hi there, I'm wondering if someone can assist. I'm trying to activate Game Optimiser on my Telstra Gen 2 modem. I get a message that it's activated via the Telstra services site. But, it won't show as active on the modem, even after several hours, an ...

LJR1
Level 2: Rookie

The message says my account is a Foxtel via Telstra account and I need to contact Telstra to get access? I can’t get through to Telstra though. 

ARobKermit
Level 3: Gumshoe

I have request the Game Optimiser 3 hours ago and the order is still 'pending'. Website says if it s not active in 30 mins reboot (this would suggest that it should definitely be done ion 30 mins.. so 3 hours later Telstra chat are saying it will be ...

Level 22: Superhuman SteveW_52
Level 22: Superhuman

Warning to Foxtel iQ3/iQ4 users.. As noted here: https://www.foxtel.com.au/support/software-update.html there is a new firmware being released for iQ3 and iQ4 devices. This update landed on my Foxtel iQ4 boxes overnight and resulted in a black screen ...

Charlies12
Level 1: Cadet

Hi Guys, Have been trying for 2 days to activate Game Optimiser both through Telstra app and most recently via a direct order from a Telstra BOH consultant. Order has cleared in my order history but not showing up in my modem. I have Telstra smart mo ...

DB80
Level 2: Rookie

I have it in a caravan and sometime we don’t have 240v but I do have 12v batteries in the van.

Billy64
Level 1: Cadet

I want to cancel my subscription 

Falkirk70
Level 2: Rookie

Britbox app not showing on Telstra TV Britbox was working but now I cannot find it on the apps to download. I’ve tried the other solution (search for a show on Britbox etc) but it did not work for me.Does anyone else have a solution?

David07
Level 1: Cadet

Would be good if more than one tuner is made available for recording more than one FTA channel at the same time

X31
Level 1: Cadet

Problem - IQ3 through HFC unable to show any channels (no programme information...). IQ3 slow to respond to remote, clicking heard at IQ3. Phone support for several hours yesterday supposedly did a forced software download but did not resolve problem ...

Telstra Products & Services Team VeeH
Telstra Products & Services Team

Hi There,    You've flagged you need help with this promotion.    Please describe your issue here and we will look into it for you. 

Thanks, Telstra Game Optimiser Team. 

Adnilsnave
Level 2: Rookie

I have been trying to redeem an offer for 1 month free Foxtel Now subscription trial but when i press redeem it just says something went wrong on our(Telstras) end. I have been trying for days as I saw it ends June30th 2021 and am concerned I will no ...

Matt19731976
Level 1: Cadet

Hi I was watching swat season 4 now it’s not there why not?

Lizhalley10
Level 1: Cadet

Just wondering if you can help me fix this warning

Feredi
Level 1: Cadet

Hi all,I have received the Xbox series x all access bundle from Telstra. I have difficulties in activating the game pass subscription...as I saw no 'claim it' option during the initial setup. I have checked Setting>account but no "Include in this box ...

eightace
Level 1: Cadet

I changed TV sets and now the vol/mute buttons on the remote don't work (all other remote functions do work). I tried the enhanced remote set-up and it said it was IN USE and I run the sound test etc. and it said all good, but nope. I contacted Telst ...

MissMorgs
Level 1: Cadet

How do I remove channels from Telstra TV live TV feature? I have 6 of the same ABC channels, and many radio channels. I'd like to just have one of each channel. 

Twistah
Level 1: Cadet

I honestly can't believe the customer service I've been receiving. I haven't been able to redeem my gamepass subscription since i got the console in November 2020, every time I get in contact with telstra they say that they are working on resolving i ...

Geepster500
Level 1: Cadet

Hi.I have a Telstra TV box which used to work fine.Last week it performed an update.Now, following this update, the white light on the box does not go out.Why is this?

Kiwiflatwhite
Level 2: Rookie

Ive been through quite an experience after receiving what many have with the IQ2 email from Telstra advising you have to move to IQ4 satellite. Well after an endless amount of back and forth the IQ4 and Sat is finally installed but with one problem t ...

Jeathers
Level 1: Cadet

The History Hit App have advised they are now available on Roku but it doesn’t appear on the device as an available App. Has anyone who subscribes to History Hit been successful?

angeljack
Level 1: Cadet

I rang telstra today and changed from old entertainment and drama pack to movies, foxtel plus and Netflix. When should I see the change in foxtel?

melissam78
Level 1: Cadet

i just got an email for free 3 months of binge, i joined up again cause of the HBO max stuff. well went to redeem it and it said i already redeemed one in the past. how is this fair, why send me an email i can get one and get me excited just for me n ...

Gh24
Level 1: Cadet
Dieselrose
Level 2: Rookie

Hi! So I turned on my Series X for the first time in a week only to find out the console is non-responsive. The Xbox symbol lights up, it makes the power up noise, but it does nothing else. The wireless control doesn’t connect, my 4K tv says no conso ...

Traco1
Level 2: Rookie

I have Foxtel from Telstra using cable with an IQ2 box. Just bought a smart TV which includes the Foxtel app, so I signed up to Foxtel Now from Telstra's free 1 month offer so I can start streaming content from the internet and eventually ditch the c ...

JSR78
Level 3: Gumshoe

I currently have IQ2 and have been told I cannot upgrade to IQ3 anymore and need to upgrade to IQ4 and have satellite installed. I have read IQ4 on satellite is not as stable as IQ2 on HFC. Can anyone explain why this is so and what are your experien ...

Colin48
Level 1: Cadet

I no longer use the Foxtel magazine but can't work out how to cancel it.

Wambisurf
Level 1: Cadet

Switch Netflix payment to Telstra billI used to have this however has dropped off!!I have signed up to Netflix with a credit card for payment. Is there a way of transferring this to “pay via my telstra bill” without cancelling and starting a new Netf ...

JohnnyGGG
Level 1: Cadet

I have a tv2 and a tv3, both had a resent update to version 9.3.0 build 8019 and neither will now enter a sleep state after 4 hours of non use even though the power saving setting is set. Does anyone else have this issue?

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