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suz11
Level 1: Cadet
February 2018

Added entertainment package - still not working after 24 hours

I have an IQ2. Added HD package to my basic package yesterday, still can't view new stations today. Have unplugged all connections and reconnected but still nothing . Do I need to download anything? Comes up with "need to upgrade my subscription", I did but not working!

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MattyC
Support Team
Support Team
February 2018

Re: Added entertainment package - still not working after 24 hours

In response to suz11

Hi suz11. Thanks for coming through. Normally it's almost instant, so the delay is puzzling. Is this still an issue for you, or have the HD channels arrived now? - Matthew.

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