Highlighted
suz11
Level 1: Cadet
February 2018

Added entertainment package - still not working after 24 hours

I have an IQ2. Added HD package to my basic package yesterday, still can't view new stations today. Have unplugged all connections and reconnected but still nothing . Do I need to download anything? Comes up with "need to upgrade my subscription", I did but not working!

  • 170 Views
  • 1 Reply
0 Kudos
Like
Reply

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
MattyC
Support Team
Support Team
February 2018

Re: Added entertainment package - still not working after 24 hours

In response to suz11

Hi suz11. Thanks for coming through. Normally it's almost instant, so the delay is puzzling. Is this still an issue for you, or have the HD channels arrived now? - Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

  • 0 Replies
0 Kudos
Like
Reply
Reply
Loading...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Telstra Home >