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RobRMB
Level 1: Cadet

Hi All.Trying to get some assistance, but have been going from Telstra to Foxtel, and back again for the last 1hr and 30mins.The problem is in the the Foxtel from Telstra page I get an error "Unfortunately, we are having some trouble retrieving your ...

Gershwin29
Level 1: Cadet

I have the opportunity to purchase an iq3 on Facebook marketplace. Will you help me to make it work? I am confident that I am capable of self install. I am aware that it may need to be matched to the smart card. Thank you.

BR71
Level 1: Cadet

I had a satellite dish on my roof for Foxtel. I had ADSL cable.I now have Telstra Broadband and Telstra WiFi unlimited.Is the satellite now obsolete ?Can I just remove it !

Suey3
Level 1: Cadet

I taped episodes of death in paradise but it won't allow me to play them seems that channel or program has dusappeared

Tysha6
Level 1: Cadet

From 4days ago we have been unable to watch selected channels, as they have been locked . We have always had them . Channels like crime investigation, turbo , A&E , food . 

DiG61
Level 1: Cadet

Have moved home and wish to cancel Foxtel service.How do I contact Telstra to do this???

Azza76
Level 1: Cadet

Signed up for new Foxtel package which included multiscreen but have no multiscreen

merl2
Level 1: Cadet

Wish to upgrade my Foxtel set top box

BigG66
Level 2: Rookie

Before Christmas I had an email about IQ 1 & 2 being superseded at the end of January and to fill in some info to get upgraded to a newer version ............  Have NOT heard a thing since so WTF is happening Telstra ???? 

And if as I saw somewhere th ...

LCSim
Level 1: Cadet

Since yesterday all my Foxtel HD Stations are blacked out on the TV guide when I click on the station it does work but has the key lock symbol on the bottom I have reset my IQ box nothing changed.  I want it back to the way it was 

JSR78
Level 2: Rookie

Can anyone tell me if moving from Foxtel from Telstra IQ2 on HFC which also carries our Telstra cable broadband, and upgrading the Foxtel to IQ4 on satellite, will it cause any issues with my broadband via cable? Will I need new connection points in ...

Piggy66
Level 1: Cadet

Pay IQ3 Foxtel keeps losing sound. Have changed HDMI cable, new one, and still having problems. Will have sound and the lose it. Have to unplug power and reset box to have sound. Then it loses sound and have to unplug again. 

Kell01
Level 2: Rookie

I have been unable to access on demand or anytime catch-up for a few weeks now. I’ve been told that Telstra need to upgrade the box from iq2 to iq4, as they should have been fazed  out by now. 
I have tried several times through the chat service to ha ...

NiciN
Level 1: Cadet

how to get multi user plan for foxtel 

NiciN
Level 1: Cadet

How do you review your foxtel plan and upgrade it

Wayno9
Level 1: Cadet

How do we get rid of this as we are on the platinum package Foxtel with Telstra

zdwulat
Level 1: Cadet

Why can I not view ch 125 and116

Gary551
Level 1: Cadet

Our Foxtel signal (cable) has been down since 14/1/21 in Boondall, Brisbane. This is impacting multiple customers. Foxtel advised that Telstra were attempting to rectify the outage.  It is now approaching 6 weeks and the Telstra outage website is now ...

BigSnapper
Level 1: Cadet

Tried the usual switching the power off and on and the network off and on no luck so far. Message now reads "to upgrade call....)

jovan58
Level 1: Cadet

I have HD package and yet we are unable to view four channels even though it states they are in our pack???

Carolinewood
Level 1: Cadet

Hi I tried getting binge but it says it’s sending a one time passcode but I have tried snd no passcode comes to my phone 

Tezza52
Level 3: Gumshoe

Recently upgraded from IQ2 to IQ4 which was a process in itself. Was told by 132200 that it would be free. Just received my Bill and have been charged $185. Why does Telstra say one thing and do the opposite. How much time do I have to spend to recti ...

Gav24088
Level 4: Private Eye

Hi all, I’ve recently installed an IQ4 to replace our IQ2. Despite doing multiple resets and full channel scans, we are unable to view prime 7, 9 or WIN 10 in their HD channels, only SD. They show up in the local channel sources, however there’s no “ ...

JSR78
Level 2: Rookie

I currently have IQ2 and have been told I cannot upgrade to IQ3 anymore and need to upgrade to IQ4 and have satellite installed. I have read IQ4 on satellite is not as stable as IQ2 on HFC. Can anyone explain why this is so and what are your experien ...

Gav24088
Level 4: Private Eye

Hi all, I’ve recently installed an IQ4 to replace our IQ2. Despite doing multiple resets and full channel scans, we are unable to view prime 7, 9 or WIN 10 in their HD channels, only SD. They show up in the local channel sources, however there’s no “ ...

Tammy1975
Level 1: Cadet

Hi I’m trying to order the boxing on main event tonight,how do I do that???

bejakish
Level 1: Cadet

How do I order a remote I am with Foxtel from Telstra

Rabbit7
Level 2: Rookie

I currently have a Platinum Foxtel service through Telstra subscription with a complimentary Netflix service. I have an IQ4 box with a 4 (?) week old audio remote.I watch SBS on Demand frequently, through the Foxtel connection. Increasingly, for ever ...

Cdh
Level 1: Cadet

I received an On Demand Update offer which told me to go to :say.Telstra.com.au/customer/general/forms/box-upgrade-onlyto order my upgrade but when I do that it doesn’t show me anything but a complaints site.Can you help to request my update ASAP as ...

woody1
Level 5: Eagle Eye

I have just changed my modem to technicolor smart modem gen 2. I am on nbn FTP . The only problem I have is my foxtel iq4 shows it gets to modem but not to foxtel. No cables have been changed and all other equipment is working fine. Foxtel works fine ...

Bruce1959
Level 1: Cadet

Hi guys, I recently upgraded to IQ4 and for some reason I cannot connect to the local TV stations (Brisbane channels 7, 9 & 10). I have checked cable connections, tried scanning multiple times and reset the box a couple of times to no avail. Any assi ...

Mezzzz
Level 3: Gumshoe

Hello, Ive been trying to cancel foxtel with telstra for a while now. Calling Telstra does nothing and it says they can't assist. I just want my subscription cancelled, finished, gone, I dont want it anymore. The Telstra app and website looks pretty ...

Go_tiges
Level 1: Cadet

Channel 9 and 7 have changed from qld to nsw channels.I live in qld and do not want to watch nsw news and other shows. Why?

Crys
Level 1: Cadet

Why has my Any Time Catch Up suddenly removed three categories that I use all the time.Foxtel Originals.Everybody's Watching.Search by Channel.I can no longer access any programs that have previously been shown.

CherieLW
Level 1: Cadet

I am having difficulty in reading-suspending our Foxtel account online. i have entered details required 4 times via the app/website and it is not accepting my Foxtel number. i can’t get anyone on the phone to help.  Any tips?

covotls
Level 3: Gumshoe

Hi, During COVID-19 I am looking to reduce costs as far as possible so want to get rid of Foxtel altogether. Qu 1. I have had Foxtel since I moved here 6 years ago this month, so I assume I'm no longer on a lock-in contract, but how do I tell for sur ...

Gunasiri123
Level 2: Rookie

I want to disconnect Foxtel tried multiple times online didn't work. Please help me urgently. Thanks 

tmodel
Level 6: Bloodhound

I have been a loyal customer of Foxtel From Telstra for over 15 years. They don't appear in any way offering any options  for loyal customers. They are only interested in taking your money and increasing costs. The only contact I have is via email te ...

NevP
Level 2: Rookie

Why can’t I access my account for Foxtel , I’ve tried via app and my laptop, no luck

neontiger78
Level 2: Rookie

Mum is suddenly missing the ID and Crime + Investigation channels, it says we don't have access. We have the Entertainment and Drama packs for Foxtel (I see from Foxtel that pack names have changed). She watches these all the time and they've just tu ...

BillH2
Level 3: Gumshoe

I want to downgrade from platinum but can't seem to do it from mytelstra app. Is calling Telstra the only way?

CQ
Level 2: Rookie

Hi We have a Foxtel box and received full unlock for 3 months during COVID .Our usual package is Basics +sport. I want to know where to find what options are available to upgrade or  change packages and also want to know the pricing difference with F ...

Wailoku
Level 2: Rookie

Account number <account number removed to protect your privacy>

LC30
Level 2: Rookie

How do I fix this?Can't get through to either Telstra or Foxtel...

luckyphilip
Level 5: Eagle Eye

Covid-19 has caused cancellations of all major sports... how long does foxtel continue to charge for a service it does not supply?

SRC79
Level 2: Rookie

Can it be cancelled online?

luko1
Level 8: Inspector

Foxtel you have to be kidding , no sport and Telstra I cant delete packages on line (you can only add of course to make more money), I cant get through on line. I think not paying next Bill may be the only way I get a call from you, disgraceful servi ...

Adriano1
Level 1: Cadet

Foxtel Go works on iPhone but not on iPad.suggestions?

Dav123
Level 1: Cadet

I have Lost my foxtel remote, I don’t know how or were to get a replacement one from

RobRMB
Level 1: Cadet

Hi All.Trying to get some assistance, but have been going from Telstra to Foxtel, and back again for the last 1hr and 30mins.The problem is in the the Foxtel from Telstra page I get an error "Unfortunately, we are having some trouble retrieving your ...

Suey3
Level 1: Cadet

I taped episodes of death in paradise but it won't allow me to play them seems that channel or program has dusappeared

NiciN
Level 1: Cadet

how to get multi user plan for foxtel 

NiciN
Level 1: Cadet

How do you review your foxtel plan and upgrade it

Carolinewood
Level 1: Cadet

Hi I tried getting binge but it says it’s sending a one time passcode but I have tried snd no passcode comes to my phone 

JSR78
Level 2: Rookie

I currently have IQ2 and have been told I cannot upgrade to IQ3 anymore and need to upgrade to IQ4 and have satellite installed. I have read IQ4 on satellite is not as stable as IQ2 on HFC. Can anyone explain why this is so and what are your experien ...

Colin48
Level 1: Cadet

I no longer use the Foxtel magazine but can't work out how to cancel it.

corniglia
Level 2: Rookie

I have foxtel from Telstra which according to their site now includes movies and sport in HD. I have, for years been paying $10 a month for HD as I was initially told if I didn't the free to air channels would not be in HD. Is this still the case doe ...

Chrissy0350
Level 2: Rookie

Hi I have Foxtel on Telstra but my on demand used to work but now it’s saying either need internet connection or listings not available 

Eb93
Level 1: Cadet

Does my new Foxtel upgrade need NBN to be connected as not connected yet and have no installation date as yet

Peter307
Level 1: Cadet

Hi Everyone, if I don’t log into the MyFoxtel app or TV guide app i can see the programme info for the local FTA HD Channels (Gold Coast area)When i log in to the app the HD channels don’t disappear Can this be fixed ?

Bh31
Level 1: Cadet

Is Netflix included in a platinum package for Foxtel via telstra 

Peterc4
Level 1: Cadet

I am trying to sign up for Foxtel through Telstra I did previously have an account with Foxtel So I tried to click on the button saying re-activate account and it asks for a credit card because I’m signing up through Telstra now do I have to sign up ...

Trevor25
Level 1: Cadet

Can anyone help me with this? it is extremely difficult.

Watchfight69
Level 1: Cadet

I want to book a foxtel movie 

JL2709
Level 1: Cadet
Archie63
Level 1: Cadet

We have two Foxtel IQs which we only use for sports. I want sport in my shed. What is the cheapest, most effective solution?  Kayo? Foxtel Now?

donny1
Level 1: Cadet
P99
Level 1: Cadet

HD

HOW TO ADD HD TO MY BUNDLE

Sumiemmi
Level 1: Cadet

Second box is not connecting up. Just put Netflix on now does not work

Roger99
Level 3: Gumshoe

I'm in Ocean Reef, W.A. 6027. Both of our Foxtel boxes show F106 (No signal being received) since before sunup. Everything else is ok - internet, phone, etc. I messaged Telstra a couple of hours ago, but no reply yet.Is anyone else around here having ...

Allie84
Level 1: Cadet

My Foxtel box keeps coming up with a message saying that “Due to HDCP support not being detected from your tv this program cannot be viewed”. It’s the iq2 box I am pretty sure. What is going on as can’t get through a recorded movie let alone a tv sho ...

Bill3727
Level 1: Cadet

Hi i have a Samsung smart TV that already had a Foxtel app I logged into Foxtel and all I get  are adds after selecting the show I wish to watch as soon as the show starts all i get is more adds.Could you helpMany thanks 

Sparks2
Level 1: Cadet

Will Telstra extend Foxtel's offer of Multiscreen to Telstra customers?

BeautifulBeagle
Level 1: Cadet

I have installed the Foxtel Go app on my Chromebook laptop but all I get is a blank screen.  Is anyone able to assist me please?

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