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bejakish
Level 1: Cadet

How do I order a remote I am with Foxtel from Telstra

Rabbit7
Level 2: Rookie

I currently have a Platinum Foxtel service through Telstra subscription with a complimentary Netflix service. I have an IQ4 box with a 4 (?) week old audio remote.I watch SBS on Demand frequently, through the Foxtel connection. Increasingly, for ever ...

Chevy777
Level 2: Rookie

firmbee
Level 1: Cadet

I WANT TO CANCEL FOXTEL BUT KEEP GETTING ERROR MESSAGE AND THEN NO ONE WILL ANSWER PHONE AND MESSAGING KEEPS GOING AROUND IN A LOOP. FOXTEL IS NOT WORTH WATCHING. I WANT IT GONE ASAP

martin_english
Level 2: Rookie

I have not heard back from my response to the "Upgrade your IQ box" email This is the form at https://say.telstra.com.au/customer/general/forms/box-upgrade-only I filled the form out on December 20, but have not had any feedback. Martin English

DS99
Level 2: Rookie

I received an email advising Foxtel on Demand will be shut down on older IQ boxes by end of January (I have IQ2).  I have read that some customers were offered a complimentary upgrade of their IQ box via a link in the email they received.  All I got ...

andypurce
Level 1: Cadet

How do I add foxtel now to my package?

AE10
Level 1: Cadet

Hi. A few weeks ago I received an email advising that some Foxtel demand services are being reduced and that I qualify for a free upgrade of my Foxtel IQ2 box from Telstra. I registered for the free upgrade as per the email instructions, However, I h ...

RobertW1
Level 1: Cadet

Does anyone from Telstra know what is happening to those people who have the old IQ2 box and have now lost access to the on-demand shows and are needing an upgrade box.It seems some people have been offered a free new IQ and others have not ?What is ...

Roger99
Level 3: Gumshoe

I'm in Ocean Reef, W.A. 6027. Both of our Foxtel boxes show F106 (No signal being received) since before sunup. Everything else is ok - internet, phone, etc. I messaged Telstra a couple of hours ago, but no reply yet.Is anyone else around here having ...

warrick_hines
Level 2: Rookie

higot the free upgrade email by the 20th of January,followed link and filled in form,all before xmas and have heard nothing since,tried calling twice cant get through. will they just send the box or what.can find no info anywhere!!!!!!!!!!!!!!!!!!!!!

Allie84
Level 1: Cadet

My Foxtel box keeps coming up with a message saying that “Due to HDCP support not being detected from your tv this program cannot be viewed”. It’s the iq2 box I am pretty sure. What is going on as can’t get through a recorded movie let alone a tv sho ...

tommygunn_01
Level 1: Cadet

Hi,  Cancelled 2 of my 3 foxtel boxes but need to reactivate 1 of them. Is this possible? I need to reactivate the smartcard or get a new one. Box still works just need smartcard and box activated.  Gold Member support pit me through to 132200 but qu ...

Guitarman67
Level 2: Rookie

OK, so I received my iq3 box the other day...a free upgrade from my iq2 box...thank you Telstra. However, here is where the "fun" (not) starts. The "how to connect iq3" info sheet that comes with the iq3 pack shows that you only need to connect the p ...

Sammymaurer77
Level 1: Cadet

Hi just wanting to know if anyone else got an email from Foxtel saying they were giving complimentary multi screen until end of February??? I did , but it doesn’t work!!! Anyone else ?? 

adair
Level 1: Cadet

need replacement

Jillbo1
Level 1: Cadet

Hi All,  ive just had Foxtel reinstalled after moving house but when I look at my current bill, it says that my Foxtel is out of contract. 
I’m wanting to chrome cast the Foxtel to another TV, can  I still do this? 

Bill3727
Level 1: Cadet

Hi i have a Samsung smart TV that already had a Foxtel app I logged into Foxtel and all I get  are adds after selecting the show I wish to watch as soon as the show starts all i get is more adds.Could you helpMany thanks 

Sparks2
Level 1: Cadet

Will Telstra extend Foxtel's offer of Multiscreen to Telstra customers?

BeautifulBeagle
Level 1: Cadet

I have installed the Foxtel Go app on my Chromebook laptop but all I get is a blank screen.  Is anyone able to assist me please?

Sweeperpete
Level 1: Cadet

HiI can get basic stations 2,7,9,10,sbs and 7 flux but no other free to air stations, it says no ariel to foxtel TV can someone help please

Shtz
Level 1: Cadet

I have been paying for my other room since relocating (12 Months) but I am only using one. Remotes are problematic is equipment to old now?

Gord240
Level 1: Cadet

Just had a replacement iq4 after sending one back for the same reason. First one we had for over 2 years then started giving an error message on all recorded programs, which asked to re start the box. This went on for some month or so then it refused ...

trag
Level 1: Cadet

IQ3 not receiving signal

Jjinx
Level 1: Cadet

I’m getting the run around here, can’t contact Telstra to speak to anyone. I’ve noticed the Foxtel packages now on offer are far better then what I am being charged for each month. So it seems my package is quite outdated and over charged for what it ...

Rabbit7
Level 2: Rookie

I currently have a Platinum Foxtel service through Telstra subscription with a complimentary Netflix service. I have an IQ4 box with a 4 (?) week old audio remote.I watch SBS on Demand frequently, through the Foxtel connection. Increasingly, for ever ...

Cdh
Level 1: Cadet

I received an On Demand Update offer which told me to go to :say.Telstra.com.au/customer/general/forms/box-upgrade-onlyto order my upgrade but when I do that it doesn’t show me anything but a complaints site.Can you help to request my update ASAP as ...

woody1
Level 5: Eagle Eye

I have just changed my modem to technicolor smart modem gen 2. I am on nbn FTP . The only problem I have is my foxtel iq4 shows it gets to modem but not to foxtel. No cables have been changed and all other equipment is working fine. Foxtel works fine ...

Bruce1959
Level 1: Cadet

Hi guys, I recently upgraded to IQ4 and for some reason I cannot connect to the local TV stations (Brisbane channels 7, 9 & 10). I have checked cable connections, tried scanning multiple times and reset the box a couple of times to no avail. Any assi ...

Mezzzz
Level 3: Gumshoe

Hello, Ive been trying to cancel foxtel with telstra for a while now. Calling Telstra does nothing and it says they can't assist. I just want my subscription cancelled, finished, gone, I dont want it anymore. The Telstra app and website looks pretty ...

Go_tiges
Level 1: Cadet

Channel 9 and 7 have changed from qld to nsw channels.I live in qld and do not want to watch nsw news and other shows. Why?

Crys
Level 1: Cadet

Why has my Any Time Catch Up suddenly removed three categories that I use all the time.Foxtel Originals.Everybody's Watching.Search by Channel.I can no longer access any programs that have previously been shown.

CherieLW
Level 1: Cadet

I am having difficulty in reading-suspending our Foxtel account online. i have entered details required 4 times via the app/website and it is not accepting my Foxtel number. i can’t get anyone on the phone to help.  Any tips?

covotls
Level 3: Gumshoe

Hi, During COVID-19 I am looking to reduce costs as far as possible so want to get rid of Foxtel altogether. Qu 1. I have had Foxtel since I moved here 6 years ago this month, so I assume I'm no longer on a lock-in contract, but how do I tell for sur ...

Gunasiri123
Level 2: Rookie

I want to disconnect Foxtel tried multiple times online didn't work. Please help me urgently. Thanks 

tmodel
Level 6: Bloodhound

I have been a loyal customer of Foxtel From Telstra for over 15 years. They don't appear in any way offering any options  for loyal customers. They are only interested in taking your money and increasing costs. The only contact I have is via email te ...

NevP
Level 2: Rookie

Why can’t I access my account for Foxtel , I’ve tried via app and my laptop, no luck

neontiger78
Level 2: Rookie

Mum is suddenly missing the ID and Crime + Investigation channels, it says we don't have access. We have the Entertainment and Drama packs for Foxtel (I see from Foxtel that pack names have changed). She watches these all the time and they've just tu ...

BillH2
Level 3: Gumshoe

I want to downgrade from platinum but can't seem to do it from mytelstra app. Is calling Telstra the only way?

CQ
Level 2: Rookie

Hi We have a Foxtel box and received full unlock for 3 months during COVID .Our usual package is Basics +sport. I want to know where to find what options are available to upgrade or  change packages and also want to know the pricing difference with F ...

Wailoku
Level 2: Rookie

Account number <account number removed to protect your privacy>

LC30
Level 2: Rookie

How do I fix this?Can't get through to either Telstra or Foxtel...

luckyphilip
Level 5: Eagle Eye

Covid-19 has caused cancellations of all major sports... how long does foxtel continue to charge for a service it does not supply?

SRC79
Level 2: Rookie

Can it be cancelled online?

luko1
Level 8: Inspector

Foxtel you have to be kidding , no sport and Telstra I cant delete packages on line (you can only add of course to make more money), I cant get through on line. I think not paying next Bill may be the only way I get a call from you, disgraceful servi ...

Adriano1
Level 1: Cadet

Foxtel Go works on iPhone but not on iPad.suggestions?

Dav123
Level 1: Cadet

I have Lost my foxtel remote, I don’t know how or were to get a replacement one from

Cabbs05
Level 3: Gumshoe

Does this mean we can cancel all packages and just have basic foxtel and get all packages free until end of may?

Ngatikhan
Level 1: Cadet

What do I exactly get with Foxtel Now Essentials Pack

No1_Customer
Level 6: Bloodhound

I got my monthly bill and noticed Foxtel 'Entertainment Package' was added. I regularly log in to my telstra account for various reasons but do not recall adding this, actually I've not changed Foxtel packages since pretty much forever. I don't want ...

Roger99
Level 3: Gumshoe

I'm in Ocean Reef, W.A. 6027. Both of our Foxtel boxes show F106 (No signal being received) since before sunup. Everything else is ok - internet, phone, etc. I messaged Telstra a couple of hours ago, but no reply yet.Is anyone else around here having ...

Allie84
Level 1: Cadet

My Foxtel box keeps coming up with a message saying that “Due to HDCP support not being detected from your tv this program cannot be viewed”. It’s the iq2 box I am pretty sure. What is going on as can’t get through a recorded movie let alone a tv sho ...

Bill3727
Level 1: Cadet

Hi i have a Samsung smart TV that already had a Foxtel app I logged into Foxtel and all I get  are adds after selecting the show I wish to watch as soon as the show starts all i get is more adds.Could you helpMany thanks 

Sparks2
Level 1: Cadet

Will Telstra extend Foxtel's offer of Multiscreen to Telstra customers?

BeautifulBeagle
Level 1: Cadet

I have installed the Foxtel Go app on my Chromebook laptop but all I get is a blank screen.  Is anyone able to assist me please?

Sweeperpete
Level 1: Cadet

HiI can get basic stations 2,7,9,10,sbs and 7 flux but no other free to air stations, it says no ariel to foxtel TV can someone help please

Shtz
Level 1: Cadet

I have been paying for my other room since relocating (12 Months) but I am only using one. Remotes are problematic is equipment to old now?

Gord240
Level 1: Cadet

Just had a replacement iq4 after sending one back for the same reason. First one we had for over 2 years then started giving an error message on all recorded programs, which asked to re start the box. This went on for some month or so then it refused ...

trag
Level 1: Cadet

IQ3 not receiving signal

Jjinx
Level 1: Cadet

I’m getting the run around here, can’t contact Telstra to speak to anyone. I’ve noticed the Foxtel packages now on offer are far better then what I am being charged for each month. So it seems my package is quite outdated and over charged for what it ...

Sparks2
Level 1: Cadet

You now have access
to Multiscreen Hi Robert William,

We are bringing the holiday cheer by giving you access to watch your favourite Foxtel content on more screens over the summer break.
Foxtel sent this message
Until 21 February Multiscreen~ will be add ...

CG74
Level 1: Cadet

I am currently a Foxtel customer and a Telstra customer  how much will it cost to change over my Foxtel to Telsta and do I need new boxes?

Pattie77
Level 1: Cadet

Im trying to watch channel 10  and its saying i need to upgrade?? How do i fix it

Shaz1956
Level 1: Cadet

Hi I would like to lower my Foxtel package to the minimal one available and want to no the monthly charge

Fred2508
Level 1: Cadet

rang 132200 said disconnect and they hung up on me, not happy JanDo I have to beg to get my foxtel cancelled?

Tezza52
Level 1: Cadet

I have received an Email from Telstra stating that my Set Top Box is old therefore they are removing the Library of recorded services which I use everyday. If this happens I will rethink my need to have Foxtel.

djm2749
Level 1: Cadet

I have had Foxtel for many years (now through Telstra) and still running the original IQ2 set top box from when they were first introduced. In the past 6 months this box has been failing with recordings refusing to play or just failing to record and ...

Fieldsy1027
Level 1: Cadet

Hi I have had Foxtel platinum HD from Telstra for many years now. I noticed the new premium plus has Netflix included which is the top package. When I check my package online it says I am on the highest package possible. Thanks in advance

syemoore
Level 1: Cadet

Recently changed houses and requested a move of all my services(internet,landline and Foxtel).whilst reconnecting the Foxtel box to the house I had issues so I called in for help.was told that my request to move Foxtel was not asked for.only the inte ...

john351
Level 1: Cadet

Why is it that when a plan expires with Telstra they never contact you to make ongoing arrangements, they just let any discount expire and increase the amount they charge you. Very poor service in my view.. I have been a customer for 20+ years and th ...

Zathras
Level 1: Cadet

The assumption that one is using an app compatible phone, whilst understandable, is annoying AF. There are other phone platforms other than Android and iOS.

DS99
Level 2: Rookie

Since the channel number updates that came into effect in October, I have lost all my series links that were scheduled in my planner.  I set them up again with series link (and they showed in planner as having series link), but once one episode has r ...

BANGALLA
Level 1: Cadet
RJGMS
Level 2: Rookie

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