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Foxtel from Telstra

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Level 2: Rookie

yesterday

We have recently come across from cable internet to a NBN bundle which includes internet, mobile phone and foxtel. We have a IQ 2 foxtel box so I assumed it wasn't needed now as the cable is being discontinued. We logged into Foxtel through the app o ...

Level 1: Cadet

yesterday

On Demand was removed from my old IQ2 box on January 31st. How do I upgrade the box via mail and us there a cost ?

Level 1: Cadet

Thursday

From 4days ago we have been unable to watch selected channels, as they have been locked . We have always had them . Channels like crime investigation, turbo , A&E , food .

Level 6: Bloodhound

yesterday

Hi , We are currently on an old Telstra Bundle ,"Home Internet Entertainment Plus with Sport".as we have recently purchased a new Smart TV we are looking at changing our bundle ,plan.We are on NBN it has now settled , and the website notes that we ar ...

Level 1: Cadet

Sunday

I am trying to upgrade my Foxtel IQ2 boxes to IQ4. The website I am directed to lacks functions that should be there and trying to contact these people by telephone is impossible. So how do I solve my problem?

Level 1: Cadet

yesterday

So... for the past two days I’ve been arguing back and forth with these morons trying to amend my bill.
We had to upgrade to an IQ4 when they stopped on demand, so I call say I can’t afford $150 install so not to worry, they came back and said becaus ...

Level 2: Rookie

January

Hi. A few weeks ago I received an email advising that some Foxtel demand services are being reduced and that I qualify for a free upgrade of my Foxtel IQ2 box from Telstra. I registered for the free upgrade as per the email instructions, However, I h ...

2 Likes
1,709 Views
21 Replies
Sunday by Misch1

Level 1: Cadet

Saturday

Hi All, For Xmas my family purchased me a hdmi out adaptor for my iPhone to allow me to stream Foxtel Go to my television which worked fine. Till now. I hadn’t used it for a couple of weeks but now only get the Foxtel logo and sound. Is this part of ...

Level 1: Cadet

Sunday

I don’t have a tv anymore it died on me and I can’t afford a new one for a while

Level 1: Cadet

Friday

I taped episodes of death in paradise but it won't allow me to play them seems that channel or program has dusappeared

Level 1: Cadet

Saturday

Could someone please ring me about upgrading our Foxtel box

Level 1: Cadet

Saturday

Hi I have 4 IQ boxes n I want 2 cancel 2.And keep 1 xIQ3 n IQ4.We want 2 keep Sports H d and Favourites.What is my best contract price now.

Level 1: Cadet

Saturday

I want to include multiscreen in my foxtel package

Level 3: Gumshoe

Saturday

I think I signed up for a free month trial which has now expired but do not know how to sign up permanently for Foxtel Now.

Level 1: Cadet

Saturday

How much extra is sport HD cost

Level 4: Private Eye

Saturday

Can you use the Foxtel by Telstra multiscreen facility between two different houses?

Level 1: Cadet

Saturday

Level 1: Cadet

Friday

I live on the gold coast and for two days we have had no channels, how long until it comes back on please

Level 1: Cadet

Friday

I have the opportunity to purchase an iq3 on Facebook marketplace. Will you help me to make it work? I am confident that I am capable of self install. I am aware that it may need to be matched to the smart card. Thank you.

Level 2: Rookie

a week ago

I have been unable to access on demand or anytime catch-up for a few weeks now. I’ve been told that Telstra need to upgrade the box from iq2 to iq4, as they should have been fazed out by now.
I have tried several times through the chat service to ha ...

Level 1: Cadet

Friday

Hi All.Trying to get some assistance, but have been going from Telstra to Foxtel, and back again for the last 1hr and 30mins.The problem is in the the Foxtel from Telstra page I get an error "Unfortunately, we are having some trouble retrieving your ...

Level 1: Cadet

Thursday

I had a satellite dish on my roof for Foxtel. I had ADSL cable.I now have Telstra Broadband and Telstra WiFi unlimited.Is the satellite now obsolete ?Can I just remove it !

Level 1: Cadet

Thursday

Have moved home and wish to cancel Foxtel service.How do I contact Telstra to do this???

Level 1: Cadet

Wednesday

Signed up for new Foxtel package which included multiscreen but have no multiscreen

Level 1: Cadet

Thursday

Wish to upgrade my Foxtel set top box

Level 4: Private Eye

4 weeks ago

Hi all, I’ve recently installed an IQ4 to replace our IQ2. Despite doing multiple resets and full channel scans, we are unable to view prime 7, 9 or WIN 10 in their HD channels, only SD. They show up in the local channel sources, however there’s no “ ...

Level 1: Cadet

2 weeks ago

Hi I’m trying to order the boxing on main event tonight,how do I do that???

Level 1: Cadet

a month ago

How do I order a remote I am with Foxtel from Telstra

Level 2: Rookie

a month ago

I currently have a Platinum Foxtel service through Telstra subscription with a complimentary Netflix service. I have an IQ4 box with a 4 (?) week old audio remote.I watch SBS on Demand frequently, through the Foxtel connection. Increasingly, for ever ...

Level 1: Cadet

January

I received an On Demand Update offer which told me to go to :say.Telstra.com.au/customer/general/forms/box-upgrade-onlyto order my upgrade but when I do that it doesn’t show me anything but a complaints site.Can you help to request my update ASAP as ...

Level 5: Eagle Eye

December

I have just changed my modem to technicolor smart modem gen 2. I am on nbn FTP . The only problem I have is my foxtel iq4 shows it gets to modem but not to foxtel. No cables have been changed and all other equipment is working fine. Foxtel works fine ...

Level 1: Cadet

November

Hi guys, I recently upgraded to IQ4 and for some reason I cannot connect to the local TV stations (Brisbane channels 7, 9 & 10). I have checked cable connections, tried scanning multiple times and reset the box a couple of times to no avail. Any assi ...

Level 3: Gumshoe

July

Hello, Ive been trying to cancel foxtel with telstra for a while now. Calling Telstra does nothing and it says they can't assist. I just want my subscription cancelled, finished, gone, I dont want it anymore. The Telstra app and website looks pretty ...

11 Likes
3,286 Views
10 Replies
November by Nick2020

Level 1: Cadet

September

Channel 9 and 7 have changed from qld to nsw channels.I live in qld and do not want to watch nsw news and other shows. Why?

Level 1: Cadet

September

Why has my Any Time Catch Up suddenly removed three categories that I use all the time.Foxtel Originals.Everybody's Watching.Search by Channel.I can no longer access any programs that have previously been shown.

Level 1: Cadet

July

I am having difficulty in reading-suspending our Foxtel account online. i have entered details required 4 times via the app/website and it is not accepting my Foxtel number. i can’t get anyone on the phone to help. Any tips?

Level 3: Gumshoe

August

Hi, During COVID-19 I am looking to reduce costs as far as possible so want to get rid of Foxtel altogether. Qu 1. I have had Foxtel since I moved here 6 years ago this month, so I assume I'm no longer on a lock-in contract, but how do I tell for sur ...

Level 2: Rookie

June

I want to disconnect Foxtel tried multiple times online didn't work. Please help me urgently. Thanks

3 Likes
2,110 Views
9 Replies
August by 121964

Level 6: Bloodhound

February 2020

I have been a loyal customer of Foxtel From Telstra for over 15 years. They don't appear in any way offering any options for loyal customers. They are only interested in taking your money and increasing costs. The only contact I have is via email te ...

39 Likes
8,082 Views
40 Replies
August by Jupiter

Level 2: Rookie

July

Why can’t I access my account for Foxtel , I’ve tried via app and my laptop, no luck

Level 2: Rookie

July

Mum is suddenly missing the ID and Crime + Investigation channels, it says we don't have access. We have the Entertainment and Drama packs for Foxtel (I see from Foxtel that pack names have changed). She watches these all the time and they've just tu ...

1 Like
1,987 Views
10 Replies
July by MissAS

Level 3: Gumshoe

April

I want to downgrade from platinum but can't seem to do it from mytelstra app. Is calling Telstra the only way?

4 Likes
3,943 Views
14 Replies
July by CrackaJH

Level 2: Rookie

July

Hi We have a Foxtel box and received full unlock for 3 months during COVID .Our usual package is Basics +sport. I want to know where to find what options are available to upgrade or change packages and also want to know the pricing difference with F ...

Level 2: Rookie

April

Account number <account number removed to protect your privacy>

Level 2: Rookie

April

How do I fix this?Can't get through to either Telstra or Foxtel...

Level 5: Eagle Eye

March

Covid-19 has caused cancellations of all major sports... how long does foxtel continue to charge for a service it does not supply?

34 Likes
2,693 Views
8 Replies
April by Jupiter

Level 2: Rookie

April

Can it be cancelled online?

5 Likes
2,451 Views
5 Replies
April by Kjorg

Level 8: Inspector

March

Foxtel you have to be kidding , no sport and Telstra I cant delete packages on line (you can only add of course to make more money), I cant get through on line. I think not paying next Bill may be the only way I get a call from you, disgraceful servi ...

68 Likes
6,119 Views
42 Replies
April by barrykli

Level 1: Cadet

April

Foxtel Go works on iPhone but not on iPad.suggestions?

Level 1: Cadet

April

I have Lost my foxtel remote, I don’t know how or were to get a replacement one from

Level 1: Cadet

yesterday

On Demand was removed from my old IQ2 box on January 31st. How do I upgrade the box via mail and us there a cost ?

Level 1: Cadet

Sunday

I don’t have a tv anymore it died on me and I can’t afford a new one for a while

Level 1: Cadet

Saturday

I want to include multiscreen in my foxtel package

Level 1: Cadet

Friday

Level 1: Cadet

a week ago

how to get multi user plan for foxtel

Level 1: Cadet

a week ago

How do you review your foxtel plan and upgrade it

Level 1: Cadet

a week ago

Hi I tried getting binge but it says it’s sending a one time passcode but I have tried snd no passcode comes to my phone

Level 2: Rookie

2 weeks ago

I currently have IQ2 and have been told I cannot upgrade to IQ3 anymore and need to upgrade to IQ4 and have satellite installed. I have read IQ4 on satellite is not as stable as IQ2 on HFC. Can anyone explain why this is so and what are your experien ...

Level 1: Cadet

2 weeks ago

I no longer use the Foxtel magazine but can't work out how to cancel it.

Level 2: Rookie

2 weeks ago

I have foxtel from Telstra which according to their site now includes movies and sport in HD. I have, for years been paying $10 a month for HD as I was initially told if I didn't the free to air channels would not be in HD. Is this still the case doe ...

Level 2: Rookie

2 weeks ago

Hi I have Foxtel on Telstra but my on demand used to work but now it’s saying either need internet connection or listings not available

Level 1: Cadet

2 weeks ago

Does my new Foxtel upgrade need NBN to be connected as not connected yet and have no installation date as yet

Level 1: Cadet

2 weeks ago

Hi Everyone, if I don’t log into the MyFoxtel app or TV guide app i can see the programme info for the local FTA HD Channels (Gold Coast area)When i log in to the app the HD channels don’t disappear Can this be fixed ?

Level 1: Cadet

2 weeks ago

Is Netflix included in a platinum package for Foxtel via telstra

Level 1: Cadet

2 weeks ago

I am trying to sign up for Foxtel through Telstra I did previously have an account with Foxtel So I tried to click on the button saying re-activate account and it asks for a credit card because I’m signing up through Telstra now do I have to sign up ...

Level 1: Cadet

3 weeks ago

Can anyone help me with this? it is extremely difficult.

Level 1: Cadet

3 weeks ago

I want to book a foxtel movie

Level 1: Cadet

4 weeks ago

Level 1: Cadet

4 weeks ago

We have two Foxtel IQs which we only use for sports. I want sport in my shed. What is the cheapest, most effective solution? Kayo? Foxtel Now?

Level 1: Cadet

a month ago

Level 1: Cadet

a month ago

HOW TO ADD HD TO MY BUNDLE

Level 1: Cadet

a month ago

Second box is not connecting up. Just put Netflix on now does not work

Level 3: Gumshoe

January

I'm in Ocean Reef, W.A. 6027. Both of our Foxtel boxes show F106 (No signal being received) since before sunup. Everything else is ok - internet, phone, etc. I messaged Telstra a couple of hours ago, but no reply yet.Is anyone else around here having ...

Level 1: Cadet

January

My Foxtel box keeps coming up with a message saying that “Due to HDCP support not being detected from your tv this program cannot be viewed”. It’s the iq2 box I am pretty sure. What is going on as can’t get through a recorded movie let alone a tv sho ...

Level 1: Cadet

January

Hi i have a Samsung smart TV that already had a Foxtel app I logged into Foxtel and all I get are adds after selecting the show I wish to watch as soon as the show starts all i get is more adds.Could you helpMany thanks

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