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Garnerville
Level 1: Cadet

Having trouble trying to activate a new IQ4 box 

Sue12
Level 1: Cadet

Why is my IQ box empty and won’t record even though it says it is

DM036
Level 1: Cadet

I need a new remote for my Foxtel iQ4 box. How can I get one through Telstra?

Sleazo
Level 1: Cadet

Please help. No one seems to be able to help me in just setting up my new tv. 

Me5593
Level 1: Cadet

IQ5

Hi,i want to upgrade my iq2, to iq5.  Call Telstra and they told me that i would have to wait for an email advising me it can be upgraded - so ok no problem.  I was going past a Telstra shop and dropped in, they gave me a number to call, it turns out ...

arms69
Level 1: Cadet

How do I get Telstra to replace my Foxtel box? 

MMDw
Level 1: Cadet

I have a Platinum Plus Foxtel package which includes Netflix. Separately, I have been a Netflix customer since April 2015. I believe I have been paying twice for Netflix … Should I cancel my separate Netflix subscription? If I do that, will I still g ...

Clark66
Level 1: Cadet

Is Foxtel from Telstra changing subscribers from the old entertainment package to Foxtel plus like Foxtel is in November 2021

PandaLoaf
Level 1: Cadet

Hi I've checked everywhere but I just wanted to know when the current free month of foxtel go offer expires? thank you

Junebug32
Level 1: Cadet

How can I acquire a new Foxtel box? The one I have isn't compatible with my television and specifically with connecting the two. I need a newer one that has a HDMI connection to both the box and television. Your assistance is greatly appreciated.

46LL
Level 1: Cadet

Our set top box keeps dropping out . We turn it off and in- has all the blue circle lights and red lights  come up and then out and switches off . Then resets however still constantly drops out As a long term Telstra client I am surprised they do not ...

Ribshack
Level 1: Cadet

I want to change package on foxtel account to remove sport and add movies?

Grantysax
Level 1: Cadet

We have temporarily moved out of our house to renovate and moved our account to a second location where we are renting. 
The house being renovated has cable for Foxtel but I understand satellite is available for the location.
Should we get a technician ...

Oldman2412
Level 1: Cadet
Deadly14
Level 1: Cadet

Hi just a question in regards to a Foxtel box I don’t currently have one how do I get one through my Telstra account?

IKM1
Level 1: Cadet

JulieAnn66
Level 1: Cadet

IfI want to  cancel  sport should I  wait till my  month is up or do they do  pro rata 

Sarew
Level 1: Cadet

Since updating my home with a new modem and wifi booster Foxtel will not connect to the internet 

Neil4979
Level 1: Cadet

Has anyone else suffered the BS I am getting over my house move. Told Telstra of the move 3 weeks ago. No questions over Foxtel. Moving NBN to NBN I thought it would be straightforward. Been down 24 hours now. Told this morning my IQ3 box is not comp ...

StrayCox
Level 1: Cadet

Hi Given this announcement and that delivery of this product is happening as of today from Foxtel to its customers - when would we be eligible to migrate to the IQ5 from IQ2 / IQ3 ?

Lisa250969
Level 1: Cadet

I want to cancel my Foxtel completely  

Plum3
Level 1: Cadet

I am in Queeensland & onQueenslandtime. How do I reset for Daylight saving

Grantysax
Level 1: Cadet

We have temporarily moved out of our house to renovate and moved our account to a second location where we are renting. 
The house being renovated has cable for Foxtel but I understand satellite is available for the location.
Should we get a technician ...

StrayCox
Level 1: Cadet

Hi Given this announcement and that delivery of this product is happening as of today from Foxtel to its customers - when would we be eligible to migrate to the IQ5 from IQ2 / IQ3 ?

Plum3
Level 1: Cadet

I am in Queeensland & onQueenslandtime. How do I reset for Daylight saving

gfk
Level 6: Bloodhound

Hi everyone.  After an interesting discussion with Foxtel, I thought I'd see whether someone in this community could please help me confirm a fault.  I have found that all ten episodes of Highway Patrol series 4 have only left-channel stereo.  The ri ...

Kimba1951
Level 1: Cadet

What number do I call to get an up grade on my IQ box I am with Telstra 

Chookgirl
Level 1: Cadet

National geographic channel will not load. I have the entertainment package with sport. I can get some channels but I want to watch this one

Ernie22
Level 1: Cadet

Hi Team, my Foxtel is not receiving these Channels on either box ( they are old ). The TV Antenna is all good but these channels (which dropped out around two weeks ago and then suddenly came back)  are no longer accessible through either box. My tel ...

Mazza1503
Level 1: Cadet

Where can I buy a new Remote for my foxtel 

daveash
Level 2: Rookie

I have been a foxtel customer for 22 years and some parts of the dish need replacing.

LJR1
Level 2: Rookie

The message says my account is a Foxtel via Telstra account and I need to contact Telstra to get access? I can’t get through to Telstra though. 

Level 22: Superhuman SteveW_52
Level 22: Superhuman

Warning to Foxtel iQ3/iQ4 users.. As noted here: https://www.foxtel.com.au/support/software-update.html there is a new firmware being released for iQ3 and iQ4 devices. This update landed on my Foxtel iQ4 boxes overnight and resulted in a black screen ...

Billy64
Level 1: Cadet

I want to cancel my subscription 

Kiwigirlguide
Level 1: Cadet

Cancel my out of contract Foxtel account immediately please 

Denpea
Level 1: Cadet

So will it cost to upgrade?If so I’ll get them disconnected.

Fern6
Level 2: Rookie

I have moved into a new apartment & updated address details but I have a set top box with no signal. My previous place had a Foxtel hub in the basement where it was literally a case of flicking the switch to get the signal working. I have tried numer ...

Ronkandy
Level 1: Cadet

Our Foxtel remote is not working. We have replaced batteries to no avail and cannot seem to be able to speak to A PERSON. Apparently all people are now machines.   NOT HAPPY 

Jooby5
Level 1: Cadet

My Foxtel boxes are not showing the correct time in SA. Still 1 hour ahead despite me turning off the boxes and resetting the Internet.

indespair
Level 1: Cadet

We are renovating and need to relocate the satellite dish

Fred5248
Level 1: Cadet

Why doesn't my IQ4 adjust for the end of summertime? How the hell do you do it manually?

Hori1
Level 1: Cadet

With the $5 Kayo subscription how many screens can it be used on?

JSR78
Level 3: Gumshoe

The time on my IQ4 has not changed for the end of daylight savings. How do I fix this?

Remi2
Level 1: Cadet

I can’t get Foxtel On Demand anymore and it was always a part of my package.

Mjlowe
Level 1: Cadet

I have an extra package put onto my account which I didn’t order and I am being charged for it.I need to cancel and be reimbursed.

Garnerville
Level 1: Cadet

Having trouble trying to activate a new IQ4 box 

David07
Level 1: Cadet

Would be good if more than one tuner is made available for recording more than one FTA channel at the same time

X31
Level 1: Cadet

Problem - IQ3 through HFC unable to show any channels (no programme information...). IQ3 slow to respond to remote, clicking heard at IQ3. Phone support for several hours yesterday supposedly did a forced software download but did not resolve problem ...

Adnilsnave
Level 2: Rookie

I have been trying to redeem an offer for 1 month free Foxtel Now subscription trial but when i press redeem it just says something went wrong on our(Telstras) end. I have been trying for days as I saw it ends June30th 2021 and am concerned I will no ...

Matt19731976
Level 1: Cadet

Hi I was watching swat season 4 now it’s not there why not?

Kiwiflatwhite
Level 2: Rookie

Ive been through quite an experience after receiving what many have with the IQ2 email from Telstra advising you have to move to IQ4 satellite. Well after an endless amount of back and forth the IQ4 and Sat is finally installed but with one problem t ...

angeljack
Level 1: Cadet

I rang telstra today and changed from old entertainment and drama pack to movies, foxtel plus and Netflix. When should I see the change in foxtel?

JSR78
Level 3: Gumshoe

I currently have IQ2 and have been told I cannot upgrade to IQ3 anymore and need to upgrade to IQ4 and have satellite installed. I have read IQ4 on satellite is not as stable as IQ2 on HFC. Can anyone explain why this is so and what are your experien ...

Colin48
Level 1: Cadet

I no longer use the Foxtel magazine but can't work out how to cancel it.

corniglia
Level 2: Rookie

I have foxtel from Telstra which according to their site now includes movies and sport in HD. I have, for years been paying $10 a month for HD as I was initially told if I didn't the free to air channels would not be in HD. Is this still the case doe ...

Chrissy0350
Level 2: Rookie

Hi I have Foxtel on Telstra but my on demand used to work but now it’s saying either need internet connection or listings not available 

Eb93
Level 1: Cadet

Does my new Foxtel upgrade need NBN to be connected as not connected yet and have no installation date as yet

Peter307
Level 1: Cadet

Hi Everyone, if I don’t log into the MyFoxtel app or TV guide app i can see the programme info for the local FTA HD Channels (Gold Coast area)When i log in to the app the HD channels don’t disappear Can this be fixed ?

Bh31
Level 1: Cadet

Is Netflix included in a platinum package for Foxtel via telstra 

Peterc4
Level 1: Cadet

I am trying to sign up for Foxtel through Telstra I did previously have an account with Foxtel So I tried to click on the button saying re-activate account and it asks for a credit card because I’m signing up through Telstra now do I have to sign up ...

Trevor25
Level 1: Cadet

Can anyone help me with this? it is extremely difficult.

Watchfight69
Level 1: Cadet

I want to book a foxtel movie 

JL2709
Level 1: Cadet
Archie63
Level 1: Cadet

We have two Foxtel IQs which we only use for sports. I want sport in my shed. What is the cheapest, most effective solution?  Kayo? Foxtel Now?

donny1
Level 1: Cadet
P99
Level 1: Cadet

HD

HOW TO ADD HD TO MY BUNDLE

Sumiemmi
Level 1: Cadet

Second box is not connecting up. Just put Netflix on now does not work

Roger99
Level 3: Gumshoe

I'm in Ocean Reef, W.A. 6027. Both of our Foxtel boxes show F106 (No signal being received) since before sunup. Everything else is ok - internet, phone, etc. I messaged Telstra a couple of hours ago, but no reply yet.Is anyone else around here having ...

Allie84
Level 1: Cadet

My Foxtel box keeps coming up with a message saying that “Due to HDCP support not being detected from your tv this program cannot be viewed”. It’s the iq2 box I am pretty sure. What is going on as can’t get through a recorded movie let alone a tv sho ...

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