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AussieMe
Level 1: Cadet

We have foxtel from telstra however after change of home address we do not have foxtel cable coming to the wall. Foxtel tech was here to install satellite dish but I refused. What sense it makes in today's world to install a dish. Can't telstra conve ...

dino246gt
Level 1: Cadet

Using ipad for foxtel usually connect and see Home, live tv, on demand, kids, now al I get is Home with no channel selection on the right hand side as previously can you help

BW18
Level 1: Cadet

Hi, we need to move our TV into a different room but there it no Foxtel point in the room we need to move it to. We are renting and are not able to get a new point installed. How can we connect the Foxtel box from the point in the original room to th ...

Granniemac
Level 1: Cadet

I ordered my  iq4 replacement box for the old iq2 11 days ago and still have not received itemthere is no way I will pay for it as I have been a loyal Telstra for over 40 years and 20 years a Foxtel subscriber  your prompt response would be most appr ...

ck1988
Level 1: Cadet

I've reset, restarted, and uninstalled my foxtel app on my Telstra TV and still have this error coming up. My software is up to date. Just need to find out what the hell is going on and if i need to get rid of my Telstra TV or find a more suitable on ...

Kestro
Level 1: Cadet

Wishing to up grade my package to platinum for $70 for one year to start with. 

judysz
Level 1: Cadet

I recently added Sport to My Foxtel package. It’s costing a lot and I don’t use it. How do I get rid of it?

Dangaul
Level 1: Cadet

Hi just wanted to add an additional Foxtel IQ2

JenniM25
Level 2: Rookie

Throughout the AFL season we kept on getting reminders for EVERY match that was about to start. We had not requested this, nor set it up.Now we have removed sports channels from our package, but we are still getting reminders, multiple times, every d ...

hetak
Level 1: Cadet

Do people pay $10 for a rental fee for their foxtel box?  I have had foxtel for years and never heard about a rental fee but now Telstra tell me I should be paying one

myshka256
Level 2: Rookie

VERY VERY ANGRY, 4 PHONES CALLS TO TELSTRA updated address ( but not updated FOXTEL address, new satellite installed this am , but after 3 log ins technician, still say no smart card, can't get through on the phone, as usual.  

steveroy
Level 1: Cadet

Cannot login to Foxtel from Telstra at MyAccount..have made several attempts to rectify this thru CHAT and have been assured it will be fixed, NOTHING,   trying for months. Would like to change channels occasionally.

Newton81
Level 1: Cadet

Hi, my iq4 box didn't update time with day light savings and all the recordings are out half an hour. How do i adjust the time please? 

WGDKGCHS
Level 1: Cadet

My Foxtel has not worked since last Sunday. A technician came on Last Tuesday and said there was a problem with no Foxtel getting into the building and he would report that to Telstra! Still no Foxtel!!! Is it going to be rectified soon or I shall ca ...

Redhat5
Level 1: Cadet

How do I cancel my foxtel packs and just have the basic 

Be26
Level 1: Cadet

Foxtel

MukeshMathur
Level 1: Cadet

I want to return Telstra IQ box

Soph17
Level 2: Rookie

Does anyone know how to upgrade to Multiscreen online? 

Bruce1959
Level 1: Cadet

Hi guys, I recently upgraded to IQ4 and for some reason I cannot connect to the local TV stations (Brisbane channels 7, 9 & 10). I have checked cable connections, tried scanning multiple times and reset the box a couple of times to no avail. Any assi ...

john351
Level 1: Cadet

Why is it that when a plan expires with Telstra they never contact you to make ongoing arrangements, they just let any discount expire and increase the amount they charge you. Very poor service in my view.. I have been a customer for 20+ years and th ...

Diamond303
Level 1: Cadet

We got a new IQ3box from Foxtel when we connected to NBN but now cannot get any free to air channels except SBS. Foxtel is working ok. Can get all channels on a second TV and older box - Foxtel and free to air both good. Any assistance would be appre ...

TonyD888
Level 1: Cadet

Bruce1959
Level 1: Cadet

Hi guys, I recently upgraded to IQ4 and for some reason I cannot connect to the local TV stations (Brisbane channels 7, 9 & 10). I have checked cable connections, tried scanning multiple times and reset the box a couple of times to no avail. Any assi ...

Mezzzz
Level 3: Gumshoe

Hello, Ive been trying to cancel foxtel with telstra for a while now. Calling Telstra does nothing and it says they can't assist. I just want my subscription cancelled, finished, gone, I dont want it anymore. The Telstra app and website looks pretty ...

Go_tiges
Level 1: Cadet

Channel 9 and 7 have changed from qld to nsw channels.I live in qld and do not want to watch nsw news and other shows. Why?

Crys
Level 1: Cadet

Why has my Any Time Catch Up suddenly removed three categories that I use all the time.Foxtel Originals.Everybody's Watching.Search by Channel.I can no longer access any programs that have previously been shown.

CherieLW
Level 1: Cadet

I am having difficulty in reading-suspending our Foxtel account online. i have entered details required 4 times via the app/website and it is not accepting my Foxtel number. i can’t get anyone on the phone to help.  Any tips?

covotls
Level 3: Gumshoe

Hi, During COVID-19 I am looking to reduce costs as far as possible so want to get rid of Foxtel altogether. Qu 1. I have had Foxtel since I moved here 6 years ago this month, so I assume I'm no longer on a lock-in contract, but how do I tell for sur ...

Gunasiri123
Level 2: Rookie

I want to disconnect Foxtel tried multiple times online didn't work. Please help me urgently. Thanks 

tmodel
Level 6: Bloodhound

I have been a loyal customer of Foxtel From Telstra for over 15 years. They don't appear in any way offering any options  for loyal customers. They are only interested in taking your money and increasing costs. The only contact I have is via email te ...

NevP
Level 2: Rookie

Why can’t I access my account for Foxtel , I’ve tried via app and my laptop, no luck

neontiger78
Level 2: Rookie

Mum is suddenly missing the ID and Crime + Investigation channels, it says we don't have access. We have the Entertainment and Drama packs for Foxtel (I see from Foxtel that pack names have changed). She watches these all the time and they've just tu ...

BillH2
Level 3: Gumshoe

I want to downgrade from platinum but can't seem to do it from mytelstra app. Is calling Telstra the only way?

CQ
Level 2: Rookie

Hi We have a Foxtel box and received full unlock for 3 months during COVID .Our usual package is Basics +sport. I want to know where to find what options are available to upgrade or  change packages and also want to know the pricing difference with F ...

Wailoku
Level 2: Rookie

Account number <account number removed to protect your privacy>

LC30
Level 2: Rookie

How do I fix this?Can't get through to either Telstra or Foxtel...

luckyphilip
Level 5: Eagle Eye

Covid-19 has caused cancellations of all major sports... how long does foxtel continue to charge for a service it does not supply?

SRC79
Level 2: Rookie

Can it be cancelled online?

luko1
Level 8: Inspector

Foxtel you have to be kidding , no sport and Telstra I cant delete packages on line (you can only add of course to make more money), I cant get through on line. I think not paying next Bill may be the only way I get a call from you, disgraceful servi ...

Adriano1
Level 1: Cadet

Foxtel Go works on iPhone but not on iPad.suggestions?

Dav123
Level 1: Cadet

I have Lost my foxtel remote, I don’t know how or were to get a replacement one from

Cabbs05
Level 3: Gumshoe

Does this mean we can cancel all packages and just have basic foxtel and get all packages free until end of may?

Ngatikhan
Level 1: Cadet

What do I exactly get with Foxtel Now Essentials Pack

No1_Customer
Level 6: Bloodhound

I got my monthly bill and noticed Foxtel 'Entertainment Package' was added. I regularly log in to my telstra account for various reasons but do not recall adding this, actually I've not changed Foxtel packages since pretty much forever. I don't want ...

IneptButSmiling
Level 1: Cadet

My elderly parents are in isolation for the long haul. They have an early model Foxtel set top box through Telstra (circa 2000 Olympics). Not only is the operating system very dated they wanted to add on streaming services namely Netflix. The LG TV i ...

MH24
Level 2: Rookie

HiThere was a Telstra Tech in the pit outside my building yesterday and he appears to have disconnected my fixed phone line by accident. While he was working in the pit in the morning I had a few brief dropouts but as he departed I lost dialtone enti ...

Rog23
Level 1: Cadet

Hi, I have a new email address with 3 months free foxtel now but my Telstra TV and PS4 shows this AS4043 error. I can log on through my Surface pro into this account and view the Foxtel Now content. How can I get the PS4 and Telstra TV to work with t ...

judysz
Level 1: Cadet

I recently added Sport to My Foxtel package. It’s costing a lot and I don’t use it. How do I get rid of it?

Dangaul
Level 1: Cadet

Hi just wanted to add an additional Foxtel IQ2

hetak
Level 1: Cadet

Do people pay $10 for a rental fee for their foxtel box?  I have had foxtel for years and never heard about a rental fee but now Telstra tell me I should be paying one

myshka256
Level 2: Rookie

VERY VERY ANGRY, 4 PHONES CALLS TO TELSTRA updated address ( but not updated FOXTEL address, new satellite installed this am , but after 3 log ins technician, still say no smart card, can't get through on the phone, as usual.  

john351
Level 1: Cadet

Why is it that when a plan expires with Telstra they never contact you to make ongoing arrangements, they just let any discount expire and increase the amount they charge you. Very poor service in my view.. I have been a customer for 20+ years and th ...

timartc
Level 1: Cadet

I've recently upgraded to the Foxtel IQ4 box it keeps blacking out and the picture is not as clear as my IQ3 box was is there a way to fix this or is the box faulty?

Zathras
Level 1: Cadet

The assumption that one is using an app compatible phone, whilst understandable, is annoying AF. There are other phone platforms other than Android and iOS.

DS99
Level 2: Rookie

Since the channel number updates that came into effect in October, I have lost all my series links that were scheduled in my planner.  I set them up again with series link (and they showed in planner as having series link), but once one episode has r ...

BANGALLA
Level 1: Cadet
Adrian_Boyd
Level 1: Cadet

have to shut down and change batteries

RJGMS
Level 2: Rookie

Jimmybro63
Level 1: Cadet

The old one is broken

Dol-honk1
Level 1: Cadet

What happened to Shortland st?

FXDWG
Level 1: Cadet

Series link won’t work. Sets ok but won’t record next time it’s supposed to.

MarkP57
Level 1: Cadet

Wrong postcode means my guide for all channels is wrong. I live in qld but for some reason my iq3 has reverted to an old postcode in NSW. ( from more than a year ago.) How can I change the post code back to my qld one. Have been reading and it says t ...

Alexiemiller2
Level 1: Cadet

I would like to take off the sports channel and put the movies channel on 

Natgirl
Level 1: Cadet

I have just installed my iq4 box today and it keeps rebooting every 10-15 minutes or freezes and won't connect to my remote. Very frustrating.

Bazzil
Level 1: Cadet
Cancelme1
Level 1: Cadet

I dont want foxtel any more... I've tried everything to cancel but am not able to get a result anywhere..so annoying and unfair

Brisbane4
Level 1: Cadet

I am located in Brisbane but Foxtel at home is showing Sydney time not brisbane time.  This makes all shows an hour ahead.  How do I change this to Brisbane time on my IQ4 Foxtel box.  

GeorgeZak01
Level 1: Cadet

I have cancelled foxtel through telstra. We have 2 iq2 boxes. Telstra state we need to return the boxes. Foxtel support states they only want iq3 or 4 boxes returned. Cannot get a response from Telstra.  

Js934
Level 1: Cadet
Daysie961
Level 1: Cadet

Since daylight saving introduced channel 7 program guide does not line up with the program aired. How do we fix this please?

David3156
Level 1: Cadet

I have timed ads on foxtel at over 5 minutes at each break - its seems about 40 percent are self advertising Frankly after 20 years subscription i feel its getting too much given the cost (More than HBO) and the managed selective channel programming ...

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