bejakish
Level 1: Cadet

Broken iQ4 remote

Answered

How do I order a remote I am with Foxtel from Telstra

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Broken iQ4 remote

Have you tried contacting Foxtel directly?

You can order a Foxtel remote online via My Account:

  1. Log in to My Account.
  2. On the My Account home page, click View Details in the My Package tab.
  3. Select Buy Remotes from the Set Top Boxes tile.
  4. Choose the Foxtel remote you would like to purchase from the Add Remotes page.
  5. Click Buy Now.
  6. On the confirmation screen, review the order and click Confirm to submit your order. Any applicable charges will be applied to your next bill.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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4 REPLIES 4
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Broken iQ4 remote

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get a response and you get a notification through the app.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
bejakish
Level 1: Cadet

Re: Broken iQ4 remote

Ho

already done that and didn’t get anywhere I have been without a remote for over a week now and ready to put another complaint in because of no satisfaction through this

company it’s really terrible.

Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Broken iQ4 remote

Have you tried contacting Foxtel directly?

You can order a Foxtel remote online via My Account:

  1. Log in to My Account.
  2. On the My Account home page, click View Details in the My Package tab.
  3. Select Buy Remotes from the Set Top Boxes tile.
  4. Choose the Foxtel remote you would like to purchase from the Add Remotes page.
  5. Click Buy Now.
  6. On the confirmation screen, review the order and click Confirm to submit your order. Any applicable charges will be applied to your next bill.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: Broken iQ4 remote

Places like Good Guys, Harvey Norman, Jaycar and even eBay  can have them - be sure of exactly which you one you want though.

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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