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Level 1: Cadet

Can I remove foxtel packages online? And how to do it..!

Hello, I have foxtel wth Telstra and it started off with just drama and sport, but last month I added on movies and HD channels just to try them out, I did this online with no problem. However now after receiving a bill I want to remove the movies and HD again. Only problem is it only give me options to swap or add channels and I cannot see how to remove the movie and HD packages,
Can anyone help explain how to remove the channels? I tried ringing Telstra and followed the prompts and was sent a link to the online account section....

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Support Team
Support Team

Re: Can I remove foxtel packages online? And how to do it..!

Hi @Catlady1

 

You can add Foxtel packages online however you cannot remove them.

 

To remove a package please contact 131 999 for assistance.

 

Please let us know how you go.

 

- Jimmy

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