Georgie17
Level 1: Cadet

Can’t access on demand

Can’t access on demand. Error say to call and upgrade?? I have a very expensive package that hasn’t changed. Any thoughts?

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1 REPLY 1
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Can’t access on demand

I'm guessing you have an IQ2? Telstra sent out an email some weeks ago advising users of the fact that IQ2 will no longer support On Demand, and that a free upgrade to an IQ3 (or IQ 4 apparently with satellite) was available. You may have missed that, but if you use the My Telstra app, go to Get Help, click on the blue chat icon and see if support can include you in that offer?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

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