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Level 1: Cadet

Cancel foxtel portion of a bundle

How do I go about cancelling Foxtel only from my Telstra bundle.  I need to keep ADSL and home phone for now. I held on for 40 mins only to have a very unsatisfactory conversation with someone who didn't want to help and then put me on hold.  I have downloaded the App, tried the robot chat and I still don't have an answer to my question. If I call the 13 number and say disconnect all of my services will be disconnected at once and that is not what I want - Help!!

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: Cancel foxtel portion of a bundle

If your Foxtel is part of a bundle, then you can't cancel Foxtel without cancelling the entire bundle.

 

You would need to switch plans to one of the current plans (one that doesn't include Foxtel).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit