DiG61
Level 1: Cadet

Cancel Foxtel

Answered

Have moved home and wish to cancel Foxtel service.

How do I contact Telstra to do this???

1 ACCEPTED SOLUTION

Accepted Solutions
Ozmoz
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Cancel Foxtel


@DiG61 wrote:

Have moved home and wish to cancel Foxtel service.

How do I contact Telstra to do this???


Hi @DiG61 

 

You can chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

 

https://www.telstra.com.au/mytelstra

 

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

Note: If Codi (Chat system) keeps going around in circles type "Chat to a consultant"

 

Alternatively, via LiveChat https://tel.st/t65yg or 13 22 00 (I've found it best to do either M-F 8am to 5pm).

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.

View solution in original post

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2 REPLIES 2
Ozmoz
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Cancel Foxtel


@DiG61 wrote:

Have moved home and wish to cancel Foxtel service.

How do I contact Telstra to do this???


Hi @DiG61 

 

You can chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

 

https://www.telstra.com.au/mytelstra

 

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

Note: If Codi (Chat system) keeps going around in circles type "Chat to a consultant"

 

Alternatively, via LiveChat https://tel.st/t65yg or 13 22 00 (I've found it best to do either M-F 8am to 5pm).

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.

View solution in original post

Veezy
Support Team
Support Team

Re: Cancel Foxtel

Just reaching out DiG61, any luck yet?

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