Level 1: Cadet

Cancelling Foxtel from Telstra or moving to Foxtel Now

I have been trying to get through to someone at Telstra to either 1. Cancel my Foxtel from Telstra or 2. Shift my subscription to a Foxtel Now account.


The phone line is not accepting calls. The online chat bot directs me to a form that does not work if you have Foxtel as part of a bundle. 

I have had unsuccessful SMS conversations with the contact centre team, and then a callback from the business team who then tried to transfer me to the retail team, which resulted in a dropped call.


Now no one is answering SMS messages. 

This means there is no way to do what I want to do. Completely unacceptable and appalling customer service. 

Grateful for any help. 

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Level 1: Cadet

Re: Cancelling Foxtel from Telstra or moving to Foxtel Now

Having exact same problem. Do not know what to do. Totally hopeless service.

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