Level 2: Rookie

cant download bigpond movies

we are on a NBN $99 unlimited data bundle, but cant download movies as we never received a Telstra TV or IQ3/4 box. Are we supposed to have one of these on this bundle?

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Support Team
Support Team

Re: cant download bigpond movies

Hi @KF5,


Thanks for reaching out. Sorry to hear about your issues with BigPond movies, I can understand your frustration.


Can I please confirm the issue you are having when you try to download these movies? 


Please let me know.

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Level 25: The Singularity
Level 25: The Singularity

Re: cant download bigpond movies

@EthanG, the issue is that they don't have a device that they can use to download them with.

@KF5, you would need to check the details of your plan, but the current $99 plan does include a Telstra TV2.
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