Level 2: Rookie

Error code F117 on Foxtel iq box?

It says this is not the correct smart card for this unit. Any hints?

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Telstra (Retired)
Telstra (Retired)

Re: Error code F117 on Foxtel iq box?

Hi higlon, 


Thanks for using crowd support. This message generally appears when a new box has been installed but isn't active. Please try our tech team here  https://tel.st/kzh5z or call 133 933 and we can check on this for you. 


Let us know how you go.  

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Level 5: Eagle Eye

Re: Error code F117 on Foxtel iq box?

what i try and do is take the smart card out then put the smart card back in the foxtel iq system.
if that doesn't work then try this.
leave the smart card out and let it cool down once it is cool enough insert the card again.
if that doesn't work either try this.
go to a foxtel store and ask for a new smart card.
if that doesn't work either i'm all out of ideas.
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