Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
foxtel GO login issue
Often when opening up the foxtel ap on andriod I get the "oops" message saying that i couldnt find my subscription, usuallly to just re-longin and its OK. Today I got the messgae but now I cant login it constantly indicates it cant find my sunscription.
Was this helpful?
- Yes it was, thank you
- No, I still need help
Thank you for your feedback
Thank you for your feedback
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: foxtel GO login issue
If you are able to, try it on another device and see if it is only that device or the Foxtel ID
If both of those result in the same issue, then give 131999 a call between 9am and 7pm EDST and speak to the Foxtel Faults team and they should be able to help get it sorted...
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: foxtel GO login issue
I just tried on the devices I have here which are a Windows PC, a Mac Laptop and an iPad and all are working without an issue for me... but it could be an intermittent issue or if yours is android as well -- could be an android issue.
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: foxtel GO login issue
Yep. Both my sons iPads have this issue trying to login with Foxtel for TBox logins.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: foxtel GO login issue
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: foxtel GO login issue
Hi All, i rang support, they said there are no 'faults' that have been lodged between foxtel and telstra and just said to keep watching these forums for help, and the issue so far seems predominately on apple devices, i have tried the apple desktop app and two ipads, none can login anymore but the actual tbox still is working,
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: foxtel GO login issue
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: foxtel GO login issue
What a bloody joke this Telstra company is!!!
you spend all sorts of money with them for years and years and then something goes wrong and you get put on hold for 35 minutes, then after talking to a person with no clues whatsoever, then put you on hold again for another 6 or 7 minutes and ask you to uninstall and reinstall (which i had done already) and then I do it while on the phone and it still doesn't work.
Then she tells me that she is going to have to "escalate" the issue to someone who actually can "maybe" fix the problem, but that I have to wait for a call some time in the next 24 hours!
I am sick and tired of not getting any form of real service!! People who can actually help?
Then you have people on this forum posting things saying......."try to uninstall and reinstall.......and if that doesn't work, call the support number". Thanks for nothing.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: foxtel GO login issue
The Foxtel staff by default do bounce people back to Telstra as only Telstra can help with billing issues but as it is a Foxtel ID issue and only Foxtel have control over management and faults, it should be the Foxtel Go support team who should be helping. Should. But based on the feedback they are just throwing their hands in the air...,
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: foxtel GO login issue
I've got the same issue for the last two days on my iPad. Worked fine for years till now. Have rebooted everything. Upgraded iPad to latest iOS. Rang support - said its a problem with the app, her last five calls are the same problem, and to check crowd support for a fix.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: foxtel GO login issue
Oh, and uninstall reinstall the app did not work either
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: foxtel GO login issue
Well well, just thought i would give it one more try before i call the fault number and you guess it !! i now works !!! Both Andriod an Ipad are ok. Guess they must have fixed something ???
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: foxtel GO login issue
Obviously they got enough calls that it finally reached someone with some intelligence to get it looked into...
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: foxtel GO login issue
Related Content
-
Foxtel from tbox via Foxtel GO app not working anymore
Find out more -
TelstraTV Foxtel Now Error Code: AS4043
Find out more -
Foxtel Go not recognising my telstra login now. Working last week.
Find out more -
Foxtel Now Offer
Find out more