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Level 1: Cadet

Foxtel iq3 keeps crashing

My IQ3 keeps crashing at least 2 times a week and the remote also just stops working

Tried to contact Telstra but at the moment it’s really hard to talk to anyone

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5 REPLIES 5
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Level 21: Augmented

Re: Foxtel iq3 keeps crashing

Can you describe the 'crashing'? Does it just freeze or does it reset? Does the IQ3 get hot? Are there any error messages? Does happen at a particular point/action or just randomly?

 

Have you tried a proper reset, which might pull down any pending firmware updates.

 

Ignore the Error code here, but go through the troubleshooting steps..

https://www.foxtel.com.au/support/technical-support/error-code-troubleshooting/iq3/f0001.html

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
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Level 1: Cadet

Re: Foxtel iq3 keeps crashing

It freezes and can’t use the remote or the box itself, I have done the reset and pulled out the power cord 

but a few days later it’s doing it again 

 

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Level 21: Augmented

Re: Foxtel iq3 keeps crashing

Does the IQ3 get hot? If so, maybe blow a fan over it to see if that help. Dependingwhere you are, and where you have installed the box, it could e heat related?

 

This is the newish Foxtel Support web site..  there might be something here to help you..

 

https://www.foxtel.com.au/customer-support.html

 

the older Foxtel Community seems to be out of service now..   

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Highlighted
Level 1: Cadet

Re: Foxtel iq3 keeps crashing

No not getting hot but having to reset is becoming a pain as I miss the show that I was recording 

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Level 21: Augmented

Re: Foxtel iq3 keeps crashing

Probably worth trying to get a replacement..  which might end up being an IQ4 with Satellite.

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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