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Level 1: Cadet

Foxtel Now

Hi

 

I need to cancel the Movie pack, but its says system error try again later. now its like 3 months. contact the telstra team but every representative gives tells that technical person will contact but all these month no one contacted. I am paying $ 20 every month. they says try the different browsers, that this but nothing works. feel like this is a trick. once you buy a pack cant get rid of it. 

Walisarage Fernando

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Support Team
Support Team

Re: Foxtel Now

Hi WAVF,

 

It is not good to hear that you have been experiencing this issue for some time now. I recommend lodging this as a formal complaint via this link https://tel.st/vzg4f where a case manager will be assigned and will be in contact with you directly to discuss a solution further.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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