Foxtel outage

[Gary551]

Our Foxtel signal (cable) has been down since 14/1/21 in Boondall, Brisbane. This is impacting multiple customers. Foxtel advised that Telstra were attempting to rectify the outage.  It is now approaching 6 weeks and the Telstra outage website is now saying it is an NBN network issue.  They have also removed a rectification time and date on their outage website for this particular outage.  Foxtel have also stopped sending updates despite a number of requests.  Very difficult and frustrating to contact anyone to obtain up to date truthful information.  When you try and ring you get flicked from Telstra to Foxtel and back again.  Telstra did credit our account for the lost period to date, but that is not the point - for better or worse we want Foxtel restored.

[Jupiter]

I can't find any addresses in Boondall that use HFC, I can only see references to FTTP connections. Have you migrated across to an NBN connection? If not, your area may have gone past the disconnect date, which would explain the lack of service.

If it is an NBN network issue, then Telstra won't be able to fix it, that is up to NBN Co.

[Gary551]

Yes we migrated over to the NBN a number of years ago.  The Foxtel outage is also impacting on other people in the area.  NBN are saying its Telstra's responsibility.  Strangely the internet via NBN is working normally.

[Jupiter]

So your NBN comes through a different cable to your Foxtel service? It would be very unusual for Telstra's HFC network to be still active more than 18 months after the NBN became available in an area. It was sold to NBN Co and normally (other than Covid related extensions) non-NBN infrastructure gets switched off at the 18 month mark.