Ronkandy
Level 1: Cadet

Foxtel remote

Answered

Our Foxtel remote is not working. We have replaced batteries to no avail and cannot seem to be able to speak to A PERSON. Apparently all people are now machines.   NOT HAPPY 

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Foxtel remote

Have you fully powered down the iQ box (holding the power button on the iQ box for about 20 seconds) and restarted it to see if that fixes the issue (the problem isn't always the remote)?

 

If that doesn't work, contact methods are to call 132200 or send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Foxtel remote

Have you fully powered down the iQ box (holding the power button on the iQ box for about 20 seconds) and restarted it to see if that fixes the issue (the problem isn't always the remote)?

 

If that doesn't work, contact methods are to call 132200 or send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit