Foxtel Suspension

[CherieLW]

I am having difficulty in reading-suspending our Foxtel account online.

i have entered details required 4 times via the app/website and it is not accepting my Foxtel number.

i can’t get anyone on the phone to help.  Any tips?

[Ozmoz · Accepted solution]

Hi @CherieLW 

Due to the temporary COVID-19 support issues, it is best at this time to chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

https://www.telstra.com.au/mytelstra

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

Note: If Codi (Chat system) keeps going around in circles type "Talk to a consultant"

[CherieLW]

Thank you!  Eventually got through to a consultant.  Problem sorted.

[Anne39]

How did you get to speak with someone? I keep getting cut off when I ring!

thanks

[Hippomenes]

This is incorrect. 

If you have Foxtel from Telstra the "Get Help" function is as helpful as pressing #$%#. Nothing will happen in either case and nobody will care.  There is nobody there.  They cannot help because they are non-existent, the automated non-assistant suggests that instead of trying "Get Help" you try "Get Help" because they can't understand the most basic questions.

Basically just pray.