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I am having difficulty in reading-suspending our Foxtel account online.
i have entered details required 4 times via the app/website and it is not accepting my Foxtel number.
i can’t get anyone on the phone to help. Any tips?
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Hi @CherieLW
Due to the temporary COVID-19 support issues, it is best at this time to chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.
https://www.telstra.com.au/mytelstra
More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...
Note: If Codi (Chat system) keeps going around in circles type "Talk to a consultant"
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Hi @CherieLW
Due to the temporary COVID-19 support issues, it is best at this time to chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.
https://www.telstra.com.au/mytelstra
More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...
Note: If Codi (Chat system) keeps going around in circles type "Talk to a consultant"
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Re: Foxtel Suspension
Thank you! Eventually got through to a consultant. Problem sorted.
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Re: Foxtel Suspension
How did you get to speak with someone? I keep getting cut off when I ring!
thanks
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Re: Foxtel Suspension
This is incorrect.
If you have Foxtel from Telstra the "Get Help" function is as helpful as pressing #$%#. Nothing will happen in either case and nobody will care. There is nobody there. They cannot help because they are non-existent, the automated non-assistant suggests that instead of trying "Get Help" you try "Get Help" because they can't understand the most basic questions.
Basically just pray.
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