Level 1: Cadet

foxtel-upgrade to an IQ4 box

trying to do this via the phone-unable to help me.. referedme to the app. when i go to the foxtel from telstra tab and try to find the set top box upgrade area.. there is always an error message saying unable to load details

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Level 21: Augmented

Re: foxtel-upgrade to an IQ4 box

You could try going to your My Account page using a browser on a tablet or PC maybe?   https://www.my.telstra.com.au/myaccount/home 


When you login, locate your Foxtel service in the list and click on Manage..  I am not sure if there is an upgrade option there, but it might show your information/details 


It is nos as easy to self-serve via the Telstra options as they seem to think it is - I have often wondered how much 'real world' testing their My Telstra app gets - so many people have trouble with it and that is made worse by everything being forced to the app's Chat facility...

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Support Team
Support Team

Re: foxtel-upgrade to an IQ4 box

Hey brunol, 

How did you go with these steps SteveW_52 outlined? 

- Ryan

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