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That can be done by a Telstra consultant.
You can contact Telstra either via Livechat (which is up and running some of the time), or by sending a message using the My Telstra app (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get a response, but you receive a notification through the app when someone does.
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