Level 2: Rookie

How do I cancel my "Foxtel from Telstra" subscription?

This question has been asked before, but pre-pandemic. The solution is no longer valid as it appears Telstra is using the pandemic as an excuse for not talking to anyone.

The problem:

I had an NBN/Foxtel Telstra account at an apartment I no longer own. I did not want to transfer the account, I already have one at the new address. I canclled it but the "Foxtel from Telstra" has not been cancelled. The usual instruction is to call 13 22 00 and say disconnect of cancel. Since no-one will answer, and I cannot cancel online, I have reached a dead end. Hello?  Is anyone from Telstra there? Hello?

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Level 25: The Singularity
Level 25: The Singularity

Re: How do I cancel my "Foxtel from Telstra" subscription?

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response but you receive a notification through the app when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit