indespair
Level 1: Cadet

how do i get my foxtel with telstra satellite dish relocated

Answered

We are renovating and need to relocate the satellite dish

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: how do i get my foxtel with telstra satellite dish relocated

You will need to ask Telstra to organise for a technician to come and relocate it.

Send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: how do i get my foxtel with telstra satellite dish relocated

You will need to ask Telstra to organise for a technician to come and relocate it.

Send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

indespair
Level 1: Cadet

Re: how do i get my foxtel with telstra satellite dish relocated

Thank you

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