Dennb
Level 2: Rookie

I an unable to get Foxtel Go etc on any device. Can someone advise please.

I am a Platinum customer.

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10 REPLIES 10
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: I an unable to get Foxtel Go etc on any device. Can someone advise please.

What devices are you trying on?

Do you get any error messages or responses?

Have you ever been able to watch Foxtel Go on a device?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Dennb
Level 2: Rookie

Re: I an unable to get Foxtel Go etc on any device. Can someone advise please.

Samsung S10 mobile and Samsung S7 tablet.

Dennb
Level 2: Rookie

Re: I an unable to get Foxtel Go etc on any device. Can someone advise please.

I have been able to use it previously.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: I an unable to get Foxtel Go etc on any device. Can someone advise please.

How long ago did you use it? and on one or both of those devices?

 

Are you using the Foxtel app? or viewing in a browser?

 

If using the app, maybe try

- clearing data and cache from the app

- uninstalling it then download and re-installing the app

 

Foxtel Go allows you to register 5 devices and use any two of them at the same time. Perhaps you used different devices but didn't clear those?

 

Any message when you try to open Foxtel Go?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Dennb
Level 2: Rookie

Re: I an unable to get Foxtel Go etc on any device. Can someone advise please.

Thanks. I uninstalled the app. Tried to log in and didn't accept password. Reset password. No luck. Tried to register with smartcard number etc. Reply said there is a problem and couldn't go any further. Driving me nuts.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: I an unable to get Foxtel Go etc on any device. Can someone advise please.

Are you able to log in to the main Foxtel web page here Foxtel Log In 

 

Does that use the same username/password credentials that you are trying for Foxtel Go?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Dennb
Level 2: Rookie

Re: I an unable to get Foxtel Go etc on any device. Can someone advise please.

I get into Foxtel but then get told to contact Telstra because I have Foxtel with Telstra. The MyTelstra connection give me instructions but they don't work. I guess I'll have to spend hours on the phone with Telstra. Doesn't make sense.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: I an unable to get Foxtel Go etc on any device. Can someone advise please.

The purpose of logging in at Foxtel was to confirm your username and password was correct - if it worked there, it should work in Foxtel GO.

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Dennb
Level 2: Rookie

Re: I an unable to get Foxtel Go etc on any device. Can someone advise please.

Finally worked. The username kept defaulting to a capital letter at the front whereas it should have been a  lower case letter. thanks for the assist.

 

ACroker
Support Team
Support Team

Re: I an unable to get Foxtel Go etc on any device. Can someone advise please.

Glad you got this sorted out. If there's ever anything we can do to help, please let us know and we'll be happy to assist at any time.

- Ash

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