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Level 1: Cadet

I cancelled my Foxtel subscription with Telstra!!

Received the final account and it was a "credit". How do I get this credit returned to my bank account?

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Support Team
Support Team

Re: I cancelled my Foxtel subscription with Telstra!!

Hi @Jasper8

 

Thank you for your post, my apologies for any issues you're experiencing. 

 

Unfortunately no one on CrowdSupport has access to your account to investigate or refund any credits.  

We would first recommend using the Get Help tab on the My Telstra App to connect with chat support for assistance. 

Alternatively, you will need to contact 13 22 00, there may currently be some delays as you have noted our call centre's have been impacted due to COVID 19. 

Telstra contact centres are prioritising our customer service calls to ensure critical requests for support are responded to.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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