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Level 1: Cadet

I want to change my Foxtel package

I've been trying to change my Foxtel package for a couple of months now, I cant seem to be able to have a conversation with anyone at Telstra, I'm sucidal following the App process they tell you to use . I've tried stopping my payments in the hope I might be lucky to get someone on the other end of the phone...that's not worked either and I end up paying more the next month. You would think during these times Telstra would try and show some sort of customer support. It seems to me Telstra have took advantage of COVID 19 and removed their offshore customer support.

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2 REPLIES 2
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Level 25: The Singularity
Level 25: The Singularity

Re: I want to change my Foxtel package

Their offshore customer support was removed because the workers couldn't get to work as they were in government enforced lockdown.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 2: Rookie

Re: I want to change my Foxtel package

 

 

 

Please change my package or I will. Be cancelling foxtel and Telstra... Help 

 

Lois

Set it & forget it

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