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Level 2: Rookie

I want to swap a package on foxtel

I want to swap a package on foxtel 

Lois

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3 REPLIES 3
Level 2: Rookie

Swap a package on foxtel

Please swap Drama with Movies 

Lois
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Level 25: The Singularity
Level 25: The Singularity

Re: Swap a package on foxtel

That can't be organised through Crowdsupport. Nobody here has access to Account Information, Billing or Foxtel systems. We are mainly just customers just like yourself (not even the Telstra moderators have access to those systems).

 

You will need to either call 132200 or send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 1: Cadet

Re: I want to swap a package on foxtel

Login to your account on a computer and go down to Foxtel and hit manage.  There will be options there to change your pakage (I just did it).  Its useless getting onto Telstra over the phone at the moment they hang up on you if you don't supply what they want.  Thinking of leaving Telstra after 40 yrs as a loyal customer if thats the crap you have to deal with.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit