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IQ2 / IQ upgrade
I want to upgrade my IQ 2 and IQ 3 Boxes online, it says go into your My Telstra account and hit the upgrade button, I don't have this option in my account, does this mean I have to call them.
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Re: IQ2 / IQ upgrade
Yes, you will need to call or send a message by either:
- the My Telstra app on your mobile
- logging into your account via the telstra.com.au website
and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.
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