aaaaaaaaaaaaaa4
Level 1: Cadet
3 weeks ago

iq2 on-demand features turned off????

There seems to be no way to order a new set top box so I can get on-demand movies back on. why did you remove that feature? why do I need to pay to replace the STB at all???? there was nothing wrong with it! Grrrrrr. Maybe just give up and cancel the whole thing?

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SteveW_52
Level 21: Augmented
Level 21: Augmented
3 weeks ago

Re: iq2 on-demand features turned off????

In response to aaaaaaaaaaaaaa4

Telstra ran an email campaign advising users that On Demand would no longer be available on IQ2 and offered a free upgrade to a newer IQ3..  use the My Telstra app, go to the Get Help tab and then click on the blue chat icon  to start a support issue and see if you can get on to that free offer...

 

There are other posts here covering this issue..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
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