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Level 1: Cadet

Iq4 glitching after update

My Foxtel box has been glitching since the new update(August 2019). It flickers/static every now and again and then has completely blacked out after awhile. When I turn the box off it shows a green screen format before turning off. I have done a rest (press and hold the power button) and it is still happening. 

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4 REPLIES 4
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Level 25: The Singularity
Level 25: The Singularity

Re: Iq4 glitching after update

That sort of behaviour is usually associated with a loose/faulty HDMI cable connection.

 

Try unplugging the HDMI cable (both ends) and reinserting.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 2: Rookie

Re: Iq4 glitching after update

Mine is doing the same. No loose cables, only started straight after the upgrade. I believe the iq4 resolution has changed since the update.? No point having Foxtel if I can’t watch it. Waiting on a new box as the rep seems to think this is the problem, I’m thinking it’s not the box. If it’s unsuccessful I’ll cancel it

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Level 1: Cadet

Re: Iq4 glitching after update

Disconnecting and reconnecting cables didn’t seem to make a difference. I don’t watch much live tv, mainly recorded programs. But when it is on live tv, I dont recall it happening. Regularly happens when I’m watching recorded programs and then I have to turn the Foxtel off then back on again for it to stop. 

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Level 1: Cadet

Re: Iq4 glitching after update

Did you notice if it happens on live tv or just recorded programs? Not 100% sure as I don’t watch much live tv, but I can’t recall it happening on live tv. 

Have you received your new box? If so, has the problem been resolved? Mine too only started doing this after the new update. 

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