Level 1: Cadet

IQ4 With Telstra Velocity

I have been told because I live in a Telstra Velocity estate with FTTP I cannot upgrade my IQ3 to IQ4 because it is satellite. Can anyone confirm this for me ?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: IQ4 With Telstra Velocity

I'm not sure why that would stop you from upgrading. You just need to get the satellite dish and cabling for it installed. 


Note: the iQ4 is only available with satellite delivery. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 23: Superhero
Level 23: Superhero

Re: IQ4 With Telstra Velocity

With velocity the FTTP NTD has a coaxial connection that is normally wired to the lounge room that provides FTA TV and Foxtel services.


Most velocity Estates are new developments that may have a covanent that doenst allow satellite dishes on the roof. I'd recommend speaking with velocity sales on Monday to enquire about the iQ4

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit