Neil4979
Level 1: Cadet

Moving house - Foxtel thru Telstra

Has anyone else suffered the BS I am getting over my house move. Told Telstra of the move 3 weeks ago. No questions over Foxtel. Moving NBN to NBN I thought it would be straightforward. Been down 24 hours now. Told this morning my IQ3 box is not compatible with the satellite dish I now need. Absolute crap from Telstra blaming Foxtel. Can’t get any sense from Foxtel

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Moving house - Foxtel thru Telstra

That's correct. You would need an iQ4 box for a Satellite connection.

Telstra should have organised a Foxtel Technician to come and do the installation after you booked your move (which costs $135). They should have also contacted you within 48 hours of when they identified that you would need to get the Satellite Dish and iQ4.

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