Level 1: Cadet

Moving house - Foxtel thru Telstra

Has anyone else suffered the BS I am getting over my house move. Told Telstra of the move 3 weeks ago. No questions over Foxtel. Moving NBN to NBN I thought it would be straightforward. Been down 24 hours now. Told this morning my IQ3 box is not compatible with the satellite dish I now need. Absolute crap from Telstra blaming Foxtel. Can’t get any sense from Foxtel

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Moving house - Foxtel thru Telstra

That's correct. You would need an iQ4 box for a Satellite connection.

Telstra should have organised a Foxtel Technician to come and do the installation after you booked your move (which costs $135). They should have also contacted you within 48 hours of when they identified that you would need to get the Satellite Dish and iQ4.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit