woody1
Level 5: Eagle Eye

New modem and foxtel

Answered

I have just changed my modem to technicolor smart modem gen 2. I am on nbn FTP . The only problem I have is my foxtel iq4 shows it gets to modem but not to foxtel. No cables have been changed and all other equipment is working fine. Foxtel works fine on wifi but will not get pass modem on Ethernet. I want to use Ethernet not wifi. What settings should I have on the modem and iq4 to correct this.

2 ACCEPTED SOLUTIONS

Accepted Solutions
woody1
Level 5: Eagle Eye
Accepted Solution

Re: New modem and foxtel

I appreciate all suggestions. all other wired equipment such as computer, nvida shield , Xbox and tv work flawlessly it’s only the iq4 that doesn’t.in any case all cables are cat5e or better. 

View solution in original post

cf4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: New modem and foxtel

There are no settings in the modem to fix this. The only other thing I can think of that might cause this is if the IQ4 has a static IP set up on the ethernet port. Check that Ethernet in IQ4 is set to DHCP.

 

Press SETUP
Press 4 (Setup)
Press 8 (Network Settings)
Press 1 (Network setup)
DHCP

 

If that doesn't work try manually assigning an IP address

IP address to 192.168.0.250,

subnet 255.255.255.0

Gateway 192.168.0.1

DNS 192.168.0.1

View solution in original post

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3 REPLIES 3
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: New modem and foxtel

Have you tried changing ethernet cables? The old modem probably had a 100 Mbps port, the new modem has 1 Gbps port that requires a cat5e or cat 6 LAN  cable.

woody1
Level 5: Eagle Eye
Accepted Solution

Re: New modem and foxtel

I appreciate all suggestions. all other wired equipment such as computer, nvida shield , Xbox and tv work flawlessly it’s only the iq4 that doesn’t.in any case all cables are cat5e or better. 

View solution in original post

cf4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: New modem and foxtel

There are no settings in the modem to fix this. The only other thing I can think of that might cause this is if the IQ4 has a static IP set up on the ethernet port. Check that Ethernet in IQ4 is set to DHCP.

 

Press SETUP
Press 4 (Setup)
Press 8 (Network Settings)
Press 1 (Network setup)
DHCP

 

If that doesn't work try manually assigning an IP address

IP address to 192.168.0.250,

subnet 255.255.255.0

Gateway 192.168.0.1

DNS 192.168.0.1

View solution in original post

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