New satellite installed

[myshka256]

VERY VERY ANGRY, 4 PHONES CALLS TO TELSTRA updated address ( but not updated FOXTEL address, new satellite installed this am , but after 3 log ins technician, still say no smart card, can't get through on the phone, as usual.

[TommyR]

Hi myshka256. 

Sorry to hear that. We can check your account to confirm what your options are. Please speak with our team via the My Telstra App messaging service (link here https://tel.st/cgqpl). Just click on the "Get Help" menu icon and then click on the "Message Us" button and type "Foxtel from Telstra Technical Support" and a member of our team will be in touch to assist you with this. If you get stuck on the Codi chat bot, you can type "Consultant" to get through to a team member. 
 
You can also try calling on 132200 but wait times are long at the moment as we are still recovering from the events of the last 6 to 9 months and the impacts this has had on our call centres.

Please let me know how you go.
 

Regards -