Sonny11
Level 1: Cadet

Remote

The remote for our Foxtel IQ main box isn’t working the blue light keeps flashing and it doesn’t change channels etc 

can you please send me a replacement 

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2 REPLIES 2
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Remote

Have you tried any troubleshooting as advised here Foxtel Remote troubleshooting 

 

If the light flashes on the remote, but nothing happens, then it might be the iQ box that is having the issue.

 

When you press a button on the remote and the remote light flashes, is there a similar fash on the iQ box (whichever one you have)?

 

Have you tried a basic power cycle of the iQ box?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
ACroker
Support Team
Support Team

Re: Remote

Hi Sonny, I just wanted to check in here to see if you were able to try those steps that Steve suggested. I would definitely suggest trying what he has said but if you are in need of further support, please let us know and we'll be happy to see what we can do to assist you. We're available over the social networks 24 x 7, so please reach out if you need to.

- Ash

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