hetak
Level 1: Cadet

rental fee for foxtel box

Do people pay $10 for a rental fee for their foxtel box?  I have had foxtel for years and never heard about a rental fee but now Telstra tell me I should be paying one

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Toriee
Support Team
Support Team

Re: rental fee for foxtel box

Hey @hetak

 

Hope you were able to get this sorted. For future reference, the first box is included in your package with no rental costs. There's additional charges for multiroom boxes which vary from $15.00 - $25.00 per month. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

hetak
Level 1: Cadet

Re: rental fee for foxtel box

We only have the one foxtel box and have never heard of having to pay a rental for it.  I suggested that I would place the matter in the hands of the telecommunications ombudsman and telstra said they would look into it and so far they have not got back to me, so I assume they know they made a mistake.

Toriee
Support Team
Support Team

Re: rental fee for foxtel box

Chat with our Foxtel specialists in your My Telstra app https://tel.st/haumd to have the charges investigated. Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/88jd9  

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit