Baby-1
Level 1: Cadet

Set top box

A message came up on our screen saying upgrade. What does this mean. Do I have to get another box.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Set top box

I have polished my crystal ball as best I can, but it still won't show me what equipment you have...  so I can't really comment on your question..  but others might..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Set top box

It may just mean that the iQ box has "forgotten" what your subscription allows you to watch. Completely power down the iQ box (turn it off at the power and leave it for 30 seconds) and then turn it back on.

 

If that doesn't fix the problem, give us something to go on, like which model iQ box it is and what you were doing when the message popped up.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit