ST18
Level 1: Cadet

When are iQ3 boxes available

Answered

Hi Telstra,

 

We signed up for a Foxtel plan in with an iQ3 box in May. Apparently there were none of these available at the time so we were given an iQ2. 

I was told we would be notified when an iQ3 became available however it's been almost 3 months? 


1 ACCEPTED SOLUTION

Accepted Solutions
EthanG
Support Team
Support Team
Accepted Solution

Re: When are iQ3 boxes available

Hi @ST18,

Thanks for reaching out. Sorry to hear you haven't heard anything back around this, I can understand your frustration.

Can I please confirm if you have been provided a reference number in relation to this order? If so, please provide it so we can follow up for you.


Please let me know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY 1
EthanG
Support Team
Support Team
Accepted Solution

Re: When are iQ3 boxes available

Hi @ST18,

Thanks for reaching out. Sorry to hear you haven't heard anything back around this, I can understand your frustration.

Can I please confirm if you have been provided a reference number in relation to this order? If so, please provide it so we can follow up for you.


Please let me know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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