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Customers can't make changes to some Foxtel packages online. This facility was apparently removed because people were accidentally cancelling.
The options are to ring 132200 or to make contact via Twitter or Facebook, however these options just direct customers back to online services. So it's a vicious circle with no apparent solution.
Here's a suggestion: keep evidence of trying to change your subscription, then when you are billed for the services you don't want, don't pay that part of your bill. Take the matter to dispute and contact the telecommunications ombudsman. Customers can't make their own choices at the moment and it's only going to change if it affects Telstra/Foxtel. Money talks.