Highlighted
Level 1: Cadet

Netflix account and Foxtel Platinum not linking

Hi, I have signed on to Netflix through Foxtel (I have the platinum bundle) but are still being charged separately by Netflix.  When contacting Netflix they say it is a Foxtel issue as they can't see my accounts linked.  

 

Essentially I have been incorrectly charged by netflix when it's now included by Foxtel.  Please advise what I can do stop being charged twice

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
19 REPLIES 19
Highlighted
Level 3: Gumshoe

Re: Netflix account and Foxtel Platinum not linking

Similar problem this forum  refer

Netflix bundle on platinum posts

 

Highlighted
Level 19: Deputy Director
Level 19: Deputy Director

Re: Netflix account and Foxtel Platinum not linking

Hi @Rads23 , if you have subscribed to a Foxtel from Telstra package you will need to link your existing Netflix Subscription or create a new one.

 

If you want to use your existing login:

  • Go to theNetflix App on your iQ4 or iQ3 box.
  • Enter the email address and password for your existing Netflix Subscription.

If you'd like to create a new one:

  • Go to theNetflix App on your iQ4 or iQ3 box.
  • Enter your email address to set up a Netflix account
  • An email will be sent to the email address provided to set a password. This is done external to the Netflix App on your iQ4 or iQ3 box.
  • Once your password is sent click continue to sign in.

Once you have successfully linked a Netflix account to Foxtel, ensure you cancel your previous account (if you created a new one).

While I am a Telstra employee, I am not an official Telstra representative on CrowdSupport. My opinions are my own and do not necessarily represent those of Telstra.
Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Netflix account and Foxtel Platinum not linking

Did you link your Netflix and Foxtel accounts when you logged in to the Netflix app on your iQ box?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 3: Gumshoe

Re: Netflix account and Foxtel Platinum not linking

Doesn't work. After doing what u suggest the dead end arises that you have give bank details which defeats the purpose of having an inclusive account which includes Netflix.Refer to posts titled netflix bundle on platinum. perhaps no one at telstra to send link message.

Highlighted
Level 3: Gumshoe

Re: Netflix account and Foxtel Platinum not linking

Not getting the link message. Spoke at length to netflix as well -link message not appearing -maybe staff problem at telstra but can't contact.

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Netflix account and Foxtel Platinum not linking

Have you updated you iQ3/4 software to the latest version (1.17.1.17)?

The current Netflix version should be 5.0.3-606714

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 3: Gumshoe

Re: Netflix account and Foxtel Platinum not linking

brand new box .How do I update?

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Netflix account and Foxtel Platinum not linking

See here for instructions.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 3: Gumshoe

Re: Netflix account and Foxtel Platinum not linking

have current iq3 software

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Netflix account and Foxtel Platinum not linking

Did they get you to sign out of the Netflix app and then sign back in?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 3: Gumshoe

Re: Netflix account and Foxtel Platinum not linking

Didn't sign up in the first place -to do so  I would have be charged separately. My netflix version is 4.3.4--606711- no the one you mentioned

Highlighted
Level 3: Gumshoe

Re: Netflix account and Foxtel Platinum not linking

Netflix version is 4.3.4--606711

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Netflix account and Foxtel Platinum not linking

The way I read the instructions, you need to sign in for the link to appear.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 3: Gumshoe

Re: Netflix account and Foxtel Platinum not linking

Done that previously a few time even with netflix guy. What happens

Email from nflix

4 steps to follow

After third step they ask for bank details

end of process as nflix already paid for in bundle

How it is suppose to work apparently is when you go to app the link message supposed to come up automatically if the bundle info sent from telstra.

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Netflix account and Foxtel Platinum not linking

The info is actually sent from Foxtel to Netflix.

 

Are you on the current Platinum Plus Bundle? or the old Platinum bundle? Only the current one has Netflix included.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 3: Gumshoe

Re: Netflix account and Foxtel Platinum not linking

Will check but I know I am paying the same as their advertised top plan

Highlighted
Level 3: Gumshoe

Re: Netflix account and Foxtel Platinum not linking

I am on platinum hd at $139 -an older one i guess.Seems I am being dudded as that is the price of Plus. thanks for assistance by the way.

Highlighted
Level 19: Deputy Director
Level 19: Deputy Director

Re: Netflix account and Foxtel Platinum not linking

No worries, that plan won't include a Netflix subscription.

While I am a Telstra employee, I am not an official Telstra representative on CrowdSupport. My opinions are my own and do not necessarily represent those of Telstra.
Highlighted
Level 3: Gumshoe

Re: Netflix account and Foxtel Platinum not linking

I am on platinum h d- at $139 -an older one i guess.Seems I am being used as that is the price of Plus. thanks for assistance by the way.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit