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Level 1: Cadet

Reactivating cancelled foxtel order

Hi,

 

I recently signed up for the three months free foxtel offer through our local Telstra shop. The appointment was confirmed and an account number generated. I called the 132200 number early last week to cancel the order. Is it possible to reactivate a cancelled order and if so how? Thanks

 

Adam

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Community Manager Community Manager
Community Manager

Re: Reactivating cancelled foxtel order

Hello Markso,

Unfortunately, we are unable to 'Reactivate' an expired and cancelled order as such, however, our 3 Months Free Platinum HD FOXTEL promotion is currently running until 30/04/2016, so if you wished to opt in for the order again, please contact Telstra to create a new order for the FOXTEL promotion.

You can do this via. 13 22 00 or by visiting your local Telstra store. Please consult the following link to find your nearest store https://crowdsupport.telstra.com.au/t5/Find-your-nearest-Telstra-Retail/ct-p/tstore

Please keep us posted on how you go Smiley Happy - Michael

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