cf4
Level 25: The Singularity
Level 25: The Singularity

Arcadyan modem with Game Optimiser enabled can't remotely access settings.

Has any one else noticed that with Game Optimiser enabled can no longer access the modem's settings. Can access the DUMAOS dashboard but not perform any test or access the modem's home page.

 

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5 REPLIES 5
NdFraser
Game Optimiser Expert
Game Optimiser Expert

Re: Arcadyan modem with Game Optimiser enabled can't remotely access settings.

You will need to re-login to the interface and then the settings should be accessible again.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Arcadyan modem with Game Optimiser enabled can't remotely access settings.

Thanks for your reply. Opening another browser tab and browsing to the modem public IP address allowed me to access the modem's home page. This is a not an ideal method of accessing the modem's settings.

 

Tried remote access on the Technicolor modem and was unable to access the modem settings or the DUMAOS dashboard. See image below for error message. The Technicolor modem only allows access using https. Would probably have had the same result if the https option had been set up when configuring remote access on Arcadyan modem. All these problems would be avoided if DUMAOS was not the default GUI for the modem but was accessible by a link on the modem's home page.

 

 

 

 

NdFraser
Game Optimiser Expert
Game Optimiser Expert

Re: Arcadyan modem with Game Optimiser enabled can't remotely access settings.

Understood, we will try and work on that as we can see it's not the ideal solution. You can go through HTTPS but it might be slow to respond, that's due to a Chrome issue rather than anything on our side. Should work fine through Firefox for example.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Arcadyan modem with Game Optimiser enabled can't remotely access settings.

@NdFraser 

My modem has just been updated to Firmware 0.12.15r and DUMAOS version 3.0.167. I noticed there is a broken link in the Router App Help Menu. The User Guide link is broken.

 

https://www.telstra.com/game-optimiser-user-guide?v=3.0.167&lang=English&theme=default&themeVersion=...

NdFraser
Game Optimiser Expert
Game Optimiser Expert

Re: Arcadyan modem with Game Optimiser enabled can't remotely access settings.

Great thanks, I've passed on to a dev to rectify that.

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