sturty
Level 1: Cadet

Assistance to Enable Game Optimizer on Smart Modem Gen 2

Answered

Hi Telstra Team

 

I have enabled the Game Optimizer subscription on my account however my modem does not appear to be updated to show this service. I have tried disabling/re-enabling the service within My Telstra, and have restarted the modem to no avail. Can you please assist with enabling this please service on my router.

 

Technicolor DJA0231, Firmware Version 18.1.c.0462-950-RB S/N CP2022RATJF

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
cf4
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Assistance to Enable Game Optimizer on Smart Modem Gen 2

The reason Game optimizer has no been enabled is due to the firmware in your modem being outdated.

 

Current firmware is 18.1.c.0585-MR7.1-RA. Game optimizer was added to modem with firmware version 18.1.c.0543-950-RA.

 

You could try factory resetting modem. Hopefully firmware will then download and install straight away or overnight. If firmware doesn't update contact support.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES 5
cf4
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Assistance to Enable Game Optimizer on Smart Modem Gen 2

The reason Game optimizer has no been enabled is due to the firmware in your modem being outdated.

 

Current firmware is 18.1.c.0585-MR7.1-RA. Game optimizer was added to modem with firmware version 18.1.c.0543-950-RA.

 

You could try factory resetting modem. Hopefully firmware will then download and install straight away or overnight. If firmware doesn't update contact support.

View solution in original post

sturty
Level 1: Cadet

Re: Assistance to Enable Game Optimizer on Smart Modem Gen 2

Thanks for taking the time to provide this information.

 

Unfortunately attempts to get to the right technical support team who can resolve the firmware update issues is in itself a challenge.  

Looks like I'll be giving this game optimizer service a miss for now...

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Assistance to Enable Game Optimizer on Smart Modem Gen 2

deanmanners
Telstra Products & Services Team
Telstra Products & Services Team

Re: Assistance to Enable Game Optimizer on Smart Modem Gen 2

Thanks @cf4

@sturty 's device was going through a couple of nights of the usual new device multi step upgrade cycles and was a few versions short of Game Optimiser functions, we've force pushed those through for him.

sturty
Level 1: Cadet

Re: Assistance to Enable Game Optimizer on Smart Modem Gen 2

Thanks for the assistance @deanmanners  and @cf4 . Looks much better now.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit