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ARobKermit
Level 3: Gumshoe

Not super critical but frustrating - GO seems to be very slow to respond, just moving between screens and making selections like 7-10 seconds from when you select an area for the results to show - could this be a setting in Chrome somewhere ?

ARobKermit
Level 3: Gumshoe

I just tried optimiser for the second time as I understand that both the modem software and game optimiser software have been updated. It does seem quite slow although my bigger issue is it just doesn't work with Safari (works with Chrome)Modem softw ...

tom15
Level 1: Cadet

Hi just wanted to know why this isn’t available on the ultrafast plan. Thanks

Chief_Java
Level 2: Rookie

I was hoping to get some thoughts from the community on the Game Optimiser subscription benefits for a household who is not heavily into games. The internet is primarily used to work from home during the day (Web, Mail, VoIP, Video Conferencing) and ...

ARobKermit
Level 3: Gumshoe

Any progress on needing to disable Qos to get zoom to work (given Sydney lockdown this must be getting a little notice)I have read the other threads and this seems be the only solution.I just got Game optimised running on Sunday so trying to work thr ...

eddiezoom
Level 1: Cadet

I recently signed up for this (one day ago!) and already it seems to have stopped working. I cant seem to access my router login page... I just get this message that the "router app cant be loaded, try again in a few minutes" and then just spins ... ...

Mfaiqs
Level 1: Cadet

Hi. Could someone from Telstra confirm if the game optimisation is limited to the home network (after the modem) or does it also prioritise traffic before the home network (before NBN box) ?In the old DSL days, interleaving, error correction, DLM, us ...

Xagyg
Level 4: Private Eye

I have selected to "activate" game optimiser and it doesn't seem to do anything. It popped up a message about adding it but nothing seemed to happen. When I go back in to Activate it again it says: game optimiser messageI have checked my pending orde ...

DFB2126
Level 1: Cadet

Hi there, I'm wondering if someone can assist. I'm trying to activate Game Optimiser on my Telstra Gen 2 modem. I get a message that it's activated via the Telstra services site. But, it won't show as active on the modem, even after several hours, an ...

ARobKermit
Level 3: Gumshoe

I have request the Game Optimiser 3 hours ago and the order is still 'pending'. Website says if it s not active in 30 mins reboot (this would suggest that it should definitely be done ion 30 mins.. so 3 hours later Telstra chat are saying it will be ...

Telstra Products & Services Team VeeH
Telstra Products & Services Team

Hi There,    You've flagged you need help with this promotion.    Please describe your issue here and we will look into it for you. 

Thanks, Telstra Game Optimiser Team. 

Charlies12
Level 1: Cadet

Hi Guys, Have been trying for 2 days to activate Game Optimiser both through Telstra app and most recently via a direct order from a Telstra BOH consultant. Order has cleared in my order history but not showing up in my modem. I have Telstra smart mo ...

Telstrauser1990
Level 1: Cadet

I have been through the steps trying to activate something that does not show up, question is why does it not show up in my app?  I have contacted telstra and they told me I am not eligible, I understood this but I asked as to why I am not eligible.. ...

sturty
Level 1: Cadet

Hi Telstra Team I have enabled the Game Optimizer subscription on my account however my modem does not appear to be updated to show this service. I have tried disabling/re-enabling the service within My Telstra, and have restarted the modem to no ava ...

anyname
Level 1: Cadet

How do i turn off Optimiser apps,found the supposed option to under System information, the pause icons/checkboxes dont work

Emanneercs
Level 3: Gumshoe

Hi all. I thought I would post this as it may help someone with a similar problem to mine. We couldn't run Zoom or even access the Zoom website after getting the Game Optimizer option installed on our Telstra Gen2 DJA0231 modem.The problem took a cou ...

Manicman1
Level 2: Rookie

 Hi all. game optimizer is not visible or accessible from my modem login on my account and unable to connect through DumaOS app how do i get it to work?

George_S79
Level 2: Rookie

Hi TeamI have activated Game Optimiser and its working great. I run two WiFi networks (Telstra gateway) and one with my Google Nest. Prior to activating Game Optimiser I had no issues as both networks would register the same download and upload speed ...

BruceCPascoe12
Level 2: Rookie

I just activated the Telstra Game Optimiser via the My Telstra App and it is showing as "Not Active" in the modem settings. Serial Number ARC2024020202 Firmware Number 0.12.15r Gateway Make Model Arcadyan LH1000

swt1
Level 2: Rookie

I got Game optimiser for my sons thinking it would be a good idea. However one of my sons plays Overwatch using the VPN Exitlag which now is not working. Does anyone know what the issue is? I am no expert but can adjust settings etc Thanks heapsSue

NonChalance
Level 1: Cadet

Upgraded my modem to get this about a week ago. the option is not coming up in the Telstra app. what can I do?Serial No ARC202000XXXXFirmware Number 0.12.15rGateway Make Model Arcadyan LH1000O

KreddT
Level 1: Cadet

I've spoken with Telstra Support and they say that game optimiser is active on my account but on the telstra modem gateway it says down the bottom 'not active' when i try sign into the DumaOS app with the telstra game optimiser selected i write in 'a ...

Emanneercs
Level 3: Gumshoe

I have activated game optimiser through the Telstra App a few times over the last 2 days. The order tracker shows the orders as completed, however, in the router it says not active. Is there anything more I need to be doing to activate?

AdelaideUser1
Level 2: Rookie

Can't find it anywhere.  The Telstra page says "Game Optimiser features will be the first screen upon sign in." and that is definitely not the case. What gives?  Also, just incase anyone goes to ask, we do have the gen 2 smart modem.

tom15
Level 1: Cadet

Hi just wanted to know why this isn’t available on the ultrafast plan. Thanks

ARobKermit
Level 3: Gumshoe

Any progress on needing to disable Qos to get zoom to work (given Sydney lockdown this must be getting a little notice)I have read the other threads and this seems be the only solution.I just got Game optimised running on Sunday so trying to work thr ...

Xagyg
Level 4: Private Eye

I have selected to "activate" game optimiser and it doesn't seem to do anything. It popped up a message about adding it but nothing seemed to happen. When I go back in to Activate it again it says: game optimiser messageI have checked my pending orde ...

DFB2126
Level 1: Cadet

Hi there, I'm wondering if someone can assist. I'm trying to activate Game Optimiser on my Telstra Gen 2 modem. I get a message that it's activated via the Telstra services site. But, it won't show as active on the modem, even after several hours, an ...

ARobKermit
Level 3: Gumshoe

I have request the Game Optimiser 3 hours ago and the order is still 'pending'. Website says if it s not active in 30 mins reboot (this would suggest that it should definitely be done ion 30 mins.. so 3 hours later Telstra chat are saying it will be ...

Charlies12
Level 1: Cadet

Hi Guys, Have been trying for 2 days to activate Game Optimiser both through Telstra app and most recently via a direct order from a Telstra BOH consultant. Order has cleared in my order history but not showing up in my modem. I have Telstra smart mo ...

sturty
Level 1: Cadet

Hi Telstra Team I have enabled the Game Optimizer subscription on my account however my modem does not appear to be updated to show this service. I have tried disabling/re-enabling the service within My Telstra, and have restarted the modem to no ava ...

Emanneercs
Level 3: Gumshoe

Hi all. I thought I would post this as it may help someone with a similar problem to mine. We couldn't run Zoom or even access the Zoom website after getting the Game Optimizer option installed on our Telstra Gen2 DJA0231 modem.The problem took a cou ...

Manicman1
Level 2: Rookie

 Hi all. game optimizer is not visible or accessible from my modem login on my account and unable to connect through DumaOS app how do i get it to work?

NonChalance
Level 1: Cadet

Upgraded my modem to get this about a week ago. the option is not coming up in the Telstra app. what can I do?Serial No ARC202000XXXXFirmware Number 0.12.15rGateway Make Model Arcadyan LH1000O

Emanneercs
Level 3: Gumshoe

I have activated game optimiser through the Telstra App a few times over the last 2 days. The order tracker shows the orders as completed, however, in the router it says not active. Is there anything more I need to be doing to activate?

Tritta
Level 3: Gumshoe

The new Game Optimiser product went live today at 12pm for BETA trial and after making sure that my services are eligible (NBN service, Gen 2 smart modem with serial starting with CP), I cannot see in the app or online how to activate. 

I have followe ...

petacoates
Level 1: Cadet

I downloaded the app, went into services, clicked on internet, and then extras, and it says "nothing to see here"? I followed the instructions found on the telstra website and there's no option to purchase game optimiser? Thanks for any answers!

Sully5
Level 4: Private Eye

Hi, I saw Telstra was launching an add-on (https://www.telstra.com.au/entertainment/gaming/game-optimiser#plan.) I am wondering if this is a whole other operating system or just select features? Thanks.

SaltySquirrel
Level 1: Cadet

Hi, Is Game Optimiser going to be released on Arcadyn? 
....and if so, when?Cheers

Telstra Products & Services Team VeeH
Telstra Products & Services Team

Hi There,    You've flagged you need help with this promotion.    Please describe your issue here and we will look into it for you. 

Thanks, Telstra Game Optimiser Team. 

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