kc654
Level 1: Cadet

Cant see game optimizer

i ordered a new modem and plugged it in and the game optimizer is not showing on my account and looking around it needs to be activated on my account?

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5 REPLIES 5
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Cant see game optimizer

Is the Game Optimizer icon displayed on the bottom RHS of modem's log in page (http://192.168.0.1)?

 

What version software does modem have? Version no is displayed on top LHS of modem's log in page.

 

kc654
Level 1: Cadet

Re: Cant see game optimizer

Yes the icon is showing up now and the Firmware Number is 0.12.15r

 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Cant see game optimizer

If you have the My Telstra app, open the app, go to the Home tab, select View All in the Your services section, select your internet account and then the extras tab. There should be an option to add the game optimizer there. 

kc654
Level 1: Cadet

Re: Cant see game optimizer

Already tried all that, looking at other posts its like the modem needs to be activated on telstras end as i replaced the modem with this new one recently. 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Cant see game optimizer

You could try sending a private message to @deanmanners

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