Emanneercs
Level 3: Gumshoe

Game optimiser not active

Answered

I have activated game optimiser through the Telstra App a few times over the last 2 days. The order tracker shows the orders as completed, however, in the router it says not active. Is there anything more I need to be doing to activate?

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1 ACCEPTED SOLUTION

Accepted Solutions
deanmanners
Telstra Products & Services Team
Telstra Products & Services Team
Accepted Solution

Re: Game optimiser not active

Hi @Emanneercs, try again now it should be showing active.  Apologies for the trouble, not quite sure why but your modem was being a little stubborn in accepting the activation status 

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4 REPLIES 4
Emanneercs
Level 3: Gumshoe

Re: Game optimiser not active

Modem Information
Serial No
CP1841UA4PA
Firmware Number
18.1.c.0543-950-RA
Modem Make Model
Technicolor DJA0231
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NdFraser
Game Optimiser Expert
Game Optimiser Expert

Re: Game optimiser not active

@deanmanners Could you take a look please?

deanmanners
Telstra Products & Services Team
Telstra Products & Services Team
Accepted Solution

Re: Game optimiser not active

Hi @Emanneercs, try again now it should be showing active.  Apologies for the trouble, not quite sure why but your modem was being a little stubborn in accepting the activation status 

View solution in original post

Emanneercs
Level 3: Gumshoe

Re: Game optimiser not active

Thank you for speedy solution, it is now showing active.

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