Level 1: Cadet

Game Optimizer, Need Answers!

I have been through the steps trying to activate something that does not show up, question is why does it not show up in my app? 


I have contacted telstra and they told me I am not eligible, I understood this but I asked as to why I am not eligible... they did not respond.


Would appreciate some closure on the topic.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 22: Superhuman
Level 22: Superhuman

Re: Game Optimizer, Need Answers!

Hi @Telstrauser1990 


Eligibility Requirements


In order to take up the Telstra Game Optimiser subscription you must have:

  • an existing Telstra consumer nbn fixed line broadband plan (incompatible with nbn Basic speed plans and Fixed Wireless and Ultrafast add-on) 
  • a compatible modem (Telstra Smart Modem Gen 2.0) connected to the nbn network


What NBN connection do you have?

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.
Telstra Products & Services Team
Telstra Products & Services Team

Re: Game Optimizer, Need Answers!

Hi @Telstrauser1990 , sorry I'm a little late to reply here, but if you PM me your device serial number i'll double check what the eligibility reason is 

Thanks @Ozmoz for jumping in

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit